Customer Service and logistics administration.

• Ensures daily spares and shipment orders are fulfilled as required by customers.
• Ensure spares inventories are maintained and accounted for correctly.
• Processes customer returns and exchanges.
• Maintains computer based and paper records of inventory and inventory activities.
• Provides administrative support for Service Department 's inventory control as needed.
• Establish and maintain performance metrics including, fill rate from all locations housing spares, on time delivery, no trouble found on spares returned, spend as a percent of revenue, on time delivery of spares.
• Responds to critical inquires regarding status of service spares and forwards to appropriate department or individual.
• Attends MRB meetings as necessary to ensure level of service from a spsares perspective is maintained and improved.

• Ability to succeed in a high-pressure, fast paced environment.
• A minimum of 2 years of related experience.
• Must be proficient in Microsoft OFfice Applications.
• Knowledge of Navision is a plus.
• Must have good oral and written communication skills as well as customer service experience.
• Experience with global service provider of manufactured products is a plus.