GCS Service is a division of Ecolab, the trusted service leader in the commercial food equipment industry. Nationwide thousands of restaurants, hotels, hospitals and schools rely on GCS Service to provide preventative maintenance, service and repair of commercial refrigeration, cooking and warewashing equipment.



The Sr. Customer Service Representative corresponds by telephone with customers concerning sales or service inquiries by obtaining and recording complete and accurate data to facilitate effective service delivery and exceed customer expectations.



Main Responsibilities:

• Respond to inbound customer calls concerning sales or service inquiries


• Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up


• Determine type of service request, geography, warranty and equipment information based on customer request


• Track and code customer inquiries and complaints and follow-up as necessary


• Work with other departments including dispatch, billing, credit, parts and field management to respond to customer inquiries and ensure resolution


• Make outbound calls as needed to obtain information and provide responses to customer inquiries

Basic Qualifications:

• High school diploma or equivalent


• 3+ years customer service experience in a call center, service business or restaurant


• Strong computer skills in a Windows based environment, with the ability to learn unique and proprietary software


• Must be able to work one of two part time shifts from 9:00am- 2:30pm or 2:30pm - 8pm, Monday – Friday

Preferred Qualifications

• Ability to work independently


• Excellent verbal communication and customer service skills


• Ability to multi-task and prioritize with organizational and time management skills


• Previous senior level or lead customer service experience in a call center, service business and/or restaurant preferred


• Previous SAP experience preferred

Benefits:

Our benefits go beyond caring for your health, they also provide for your financial well being. For today, we offer medical, dental, life & accident insurance and pre-tax reimbursement accounts. For tomorrow, we help you share in Ecolab's success through a matching 401K and stock ownership opportunities. For your individual needs, we offer you a tuition reimbursement program and voluntary personal plans.

Ecolab is an Equal Opportunity / Affirmative Action Employer