Marketing - Community Resource Liaison

Description Welcome and thank you for your interest in employment opportunities with Del Amo Hospital.  Del Amo Hospital is a 166-bed free-standing psychiatric hospital that is located in the South Bay area of Los Angeles, in beautiful Southern California.  We currently have a position available for a Full Time Community Resource Liaison – Marketing Department.
 
Del Amo Hospital provides a full spectrum of quality mental health care that includes:  assessments and referrals, crisis intervention, adolescent and adult services, as well as specialty programs.   Del Amo has distinguished itself through a wide range of programs that are individually tailored to each client’s individual needs.  Del Amo's commitment to service excellence extends to all with whom we come into contact. We are committed to ensure our patients receive the optimal level of care that will be most beneficial to their recovery. Through the capabilities of our professional team continuously improving our systems and processes, we strive to be the premiere provider of mental health services.
 
The Community Resource Liaison consistently explores the development of both new and potential referral sources, maintains and works existing referral sources, identifies referral source needs, and suggests services to meet those needs.  Target markets include Hospitals, Group Homes, Board & Care facilities, and Independent Living facilities.  This position also assists with the development of promotional materials and activities promoting the Hospital.
 

Duties include but are not limited to:
 

1. Provides liaison services between Del Amo Hospital and referral sources in order to satisfy referral source needs, i.e. admission criteria, cost, method of payment, tours, conferences and inservices. 
2. Determines potential needs and demands for services, whether or not currently provided by Del Amo Hospital.
3. Provides quality reports and summaries of marketing activities, account status and evaluation of marketing results in a timely manner. 
4. Continually monitors competitor information and services. 
5. Facilitates workshops, professional events and community psycheducation programs.  Coordinates marketing event problem-solving.
6. Program designs content of brochures, special events.  Coordinates mail to appropriate individuals.
7. Marketing Calls:  Makes 1:1 contacts with leads from referral sources or systems; sends follow-up letters to all referral sources.  Provides follow-through three (3) days post-discharge.
8. Implements and conducts pre-qualified sales calls/contacts (80-100) per month.
9. Media/Advertising:  Provides input on new copy for programs; assists with coordinating print ads, direct mail pieces, and other advertising.  Assists with media requests, coordinates activities as directed. 
10. Attends and participates in business/referral development team meetings; submits weekly sales call reports and monthly activity schedule.
11. Follows up on admissions and account activity.  Problem solves when necessary. 
12. Assumes and/or performs additional duties as requested.

Del Amo Hospital is accredited by the Joint Commission and is licensed by the State of California Department of Health Services. Del Amo Hospital is owned, managed and operated by a subsidiary of Universal Health Services, Inc., one of the largest providers of high-quality healthcare in the nation.


Full Time positions are benefited positions that include medical, dental, vision, life, STD, LTD, AD&D, Flexible Spending Accounts, Retirement Savings and Stock programs. Benefits begin on the 31st day of employment.

Requirements Education: 
 

High School Diploma or Equivalency required;

Bachelor’s Degree in psychology, marketing, and/or business preferred.
 
Experience:  
 

• Minimum two (2) years sales/direct marketing required;
• Experience in a medical/mental health setting preferred.

Knowledge/Skills (includes but not limited to):   
 

Must be able to focus on new lead generation, quality referral source development, as well as maintenance of current accounts.

Must have strong knowledge of referral development and demonstrate strength in account management processes.

Must be able to perform assignments with minimal supervision;

Must have skills in trouble-shooting, flexibility and prioritizing workload.

Must be able to comprehend and perform oral and written instructions and procedures;

Must be able to collaborate with other multidisciplinary team members in an appropriate fashion;

Must be capable of adapting to varying workloads an work assignments on a constant basis;

Must have effective comprehensive reading skills, strong communication skills, written and verbal.

Must possess a valid California Drivers License in order to drive hospital vehicles or on hospital business.