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At Time Warner Cable Inc. we're all about connecting people and businesses with information, entertainment and each other. That's why we bring you the latest innovations for your home - from high-definition television to Enhanced TV features to high-speed data and Digital Phone services. We also believe in the power of community, which we show through our signature education programs, countless hours of volunteerism and by contributing cash and in-kind support to benefit the communities where we operate. We believe that innovation begins with our employees and partners, and that diversity and inclusion create an environment for success. We invite you to find out more about our diverse community of employees
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| Company: |
Time Warner Cable |
Contact: |
Not Available |
| Location: |
 US-TX-Irving
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Phone: |
Not Available |
| Base Pay: |
N/A |
Fax: |
Not Available |
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| Employee Type: |
Full-Time |
Email: |
Send Email Now |
| Industry: |
Other Great Industries |
Ref ID: |
116056BR |
| Manages Others: |
Not Specified |
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| Job Type: |
Sales |
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| Req'd Education: |
High School |
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| Req'd Experience: |
At least 1 year(s) |
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| Req'd Travel: |
Not Specified |
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| Relocation Covered: |
Not Specified |
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The Inbound Sales Representative is responsible for driving sales through up-selling and cross selling techniques as well as delivering World Class Service to our customers. Establishes and maintains World Class levels of customer satisfaction in all sales transactions.Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.Closes prospective customers using working knowledge of the Time Warner Cable products and services. Identifies opportunities to up-sell and cross-sell existing customers. Handles inquiries with regard to product, pricing, order expediting, customer relations and complaints. Handles all incoming sales phone calls with courtesy and professionalism. Ability to multi-task and to solve customer problems, type orders and answer inquiries while completing other assigned tasks. Responsible for handling and resolving customer inquiries accurately and timely.Required to pay close attention to details in reviewing, adding, or changing services per customer request. Ability to learn ACSR system regarding all aspects of order entry, order inquiry, customer, customer cross-reference, and any other functions necessary to perform daily tasks.Perform other job duties as assigned.Punctual and regular attendance MINIMUM REQUIREMENTS:High school diploma, some college preferred, with a minimum 1 year of customer service experience, with a proven track record of excellence OR minimum five (5) years of directly related experience required.Strong PC skills - must know the basic components of a computer. Excellent verbal and written communication skills. Must be able to work flexible days and hours including nights and weekends. Excellent organizational skills. Must be results-oriented, creative and energetic. Ability to work independently. Ability to sit for long periods. Ability to work at computer screens for long periods. Prior experience in sales preferred.Bilingual is a plus Time Warner Cable offers an excellent benefits package, including: Health and Dental insurance, Vacation, 401K, Pension Plan, Short/Long Term Disability, EAP, Flexible Spending Account Program, Educational Assistance and Direct Deposit.Time Warner Cable is proud to be an Equal Opportunity/Affirmative Action/Drug-free workplace. M/F/D/V
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