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Customer Assistant - El Paso, TX 

LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Customer Assistant can provide you with exactly that! Don't miss this opportunity to join the company recognized by Fortune magazine as the World's America's Most Admired Telecommunications Company and named as one of the 2008 Top 50 Companies for Diversity by DiversityInc. Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Customer Assistants are the first point of contact in helping customers with DSL self-installation and service in our high-paced call centers. What you'll do as an AT&T Customer Assistant:

  • Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up
  • Assist customers with email, browser, and modem troubleshooting
  • Interact with other departments to resolve customer issues or provide additional services
Required TestsInternet Service Mini Course (ISMC)Keyboarding (KB)Customer Service Assessemnt (CSA) - Core/Service Test Study Guides can be found at www.att.jobs/tips


Qualifications In addition to STRONG communication skills, our Customer Assistants must have:
  • Data entry and problem solving skills
  • Basic computer skills
  • Satisfactory results from a background/employment history investigation and drug screening
  • The ability to work day, evening, night, weekend and split shifts
  • Qualify on pre-employment screening:
Internet Services Mini Course (IS-MC) Customer Service Assessment (CSA) Keyboarding Skills Test (KST) Test study guides can be found here
 

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