Sears Hometown Stores, a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a unique retailing concept that combines the feel and exceptional customer service of a small community store with the wide assortment of tools, appliances, electronics and lawn & garden merchandise offered by Sears, Roebuck, and Co. stores. This unique format allows customers in small communities to have access to the great products and brands usually only found in Sears stores.
GENERAL SUMMARY:
The Home Appliance Showroom Store Coach (SC) is responsible for management and overall performance of the entire store. This includes, but is not limited to, selecting, scheduling, supervising, directing, coaching, counseling, disciplining, training and performance management of associates; sales volume, key driver and profitability analyses; maximization of credit and other miscellaneous revenues; expense management and overall financial performance; identification and solution of business problems; creation and implementation of competitive strategies; managing productivity standards; and overall store management responsibilities. The HA Showroom Store Coach is also responsible for overseeing and managing the execution of all receiving activities, including unloading merchandise, merchandise preparation and staging, outbound shipments and daily backroom activities.

SCOPE OF RESPONSIBILITY:
Stores average no less than $2.5M in total revenue. The SC is responsible for and directly manages no less than ten (10) associates. The SC is responsible for the overall management and performance of the store, store associates, and other district and home office projects as assigned. The SC is expected to spend well over 50% of his/her time on management duties on a daily and weekly basis.

JOB RESPONSIBILITIES
People (Associates):
� Develops a high performance team by hiring, coaching, developing and managing performance of associates
� Plans, directs and supervises the work and productivity levels of associates to ensure standards are met or exceeded (e.g. Receiving processes to yield appropriate merchandising and replenishment of the sales floor, customer facing positions to understand their role in interacting with the customer to meet or exceed his/her needs, etc.)
� Recognizes associates for exceptional performance through the management of the entire sales floor and operations
� Conducts observation, training and coaching of associates in selling process and skills (Customers for Life, Discovery Usage Guide).
� Makes appropriate decisions on associate performance, up to and including termination of employment following various appropriate disciplinary processes, and coaches leads in the store to appropriately address performance concerns in their respective departments
� Assesses associates� career potential through talent management processes; helps create opportunities for associates to enhance their existing skills to prepare for future roles; identifies, mentors and plans next steps for potential promotable associates; makes decisions on promotional moves for associates (coaches managers and leads to do the same)
� Consistently uses communication vehicles such as Store wide meetings, town hall meetings, etc. to ensure associates are well-informed of upcoming store events and company initiatives, business and merchandising strategies and goals
� Develops and implements sales, associate and other initiatives throughout the store
� Plans and holds one-on-one meetings with associates to improve performance, set standards, and plan future development of those associates.

Sales / Profit:
� Sets plans and strategy to lead the store to ensure achievement of business goals in sales and miscellaneous revenue
� Fully optimizes Credit (ex. Share, AccountCare, new accounts) and other miscellaneous income opportunities (maintenance protection agreements, installation, gift cards, Home Service Leads, etc.) within the store
� Understands local market focus and tracks competition and trends in the market; communicates with District, Region and Home Office Support to address unique local market considerations
� Educates associates on financial literacy and productivity measures to help each associate understand how he/she contributes to the store�s overall sales performance
� Conducts financial review, analyses, and long term planning and management of business and key drivers to impact sales and profit.
� Reports/presentations to District Sales Manager and Home Office leadership regarding business performance, identification of areas of opportunity, and plan and strategy to enhance performance and/or remedy issues.
� Sets plans and strategy to manage expense, understand and drive margin, maintain appropriate merchandise protection standards
� Manages expenses to include appropriate spending, payroll allocation, etc.

Receiving
� Unload delivery trucks according to the defined procedures.
� Prepare and move merchandise to the appropriate staging locations including the stockrooms, HFM customer pick-up areas and the sales floor.
� Maintain the stockroom in a neat, orderly and safe manner
� An essential function of this position is the ability to lift and move at least 50 pounds on their own to maintain flow and replenishment of merchandise.
� Promptly serve the customer for merchandise pickups
� Perform the seal control verification on all load level receiving.
� Implement the high value item verification process, where applicable.
� Properly segregates all exception-based merchandise, where applicable
� Must properly use material handling and safety equipment.

Other:
� Other duties and projects as assigned

Qualifications
Education/Training
� Preference given to candidates with a Bachelor�s level degree or equivalent experience

Experience
� Minimum of 5 � 7 years of experience with a retail store/field management
� Multi-line store management (Marketing, Hardlines and Operations) is preferred
� Retail store experience and strong understanding of retail-related selling and/or retail operating environment
� Experience coaching and developing supervisors, preferably in retail environment

Role specific abilities/skills
� Knowledge of financial operations and processes; analytically skills to diagnose root cause of deficiencies
� Ability to lead through influence
� Successful track record in retail operations
� Ability to lead and develop a team
� Strong financial literacy
� Ability to conduct and lead meetings and presentations
� Strong organizational and management skills
� Ability to manage employee performance, including, but not limited to, documenting performance issues, creating and managing performance plans with specific goals for improvement, counseling where necessary, and making decisions with respect to next disciplinary (including termination) or promotion steps.
� Ability to identify and solve complex issues affecting store performance.

A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:

Medical and Dental Plans

Health Care and Dependent Daycare Flexible Spending Accounts

Short and Long-Term Disability

Company Paid and Optional Life Insurance

Business Travel Insurance

Merchandise Discount

Adoption Assistance

Kmart Advantage Rx

ConSern Loans for Education

Worklife Solutions

Voluntary Benefits

Commuter Benefits

Sears Holdings Corporation Associate Stock Purchase Plan

401(k) Savings Plan

Vacation Time with Personal Days

National Holidays

An Equal Employment Opportunity Employer.

Qualifications

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