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Company Overview 

NCO is the industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant — to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes NCO the choice for BPO solutions.

To meet and surpass the growing and complex needs of our clients, NCO's services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. NCO provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality.

NCO operates a global network of over 100 operations centers running on a centralized data platform with the flexibility to respond to a rapidly changing marketplace, and to scale operations to meet client specifications. Our clients are empowered to successfully address immediate business needs, while enabling long-term growth across the entire customer lifecycle.

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Job Description 

NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle.  NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, Puerto Rico, United Kingdom and the United States.
 
This position will be located in Harris, NY
 

Principal Responsibilities
 
  • Research and respond to all requests, internally and externally, to support operations and ensure prompt account resolution.
  • Retrieve and forward requested records and information, including medical records, insurance policy information, remittance advice, and itemized statements, to appropriate parties.
  • Access and modify account records in the appropriate systems.
  • Communicate with appropriate parties (hospital staff, patients, Account Manager) to ensure prompt account resolution.
  • Analyze, distribute, and follow-up on special requests and adjustments with hospital personnel.
  • Process correspondences received and work or count correspondences to operations center.
  • Maintain knowledge of functional area and company policies and procedures.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Make recommendations to implement improved processes.
  • Perform other duties as assigned by management.
 


Job Requirements 



Qualifications

  • High School Diploma or General Educational Development (GED) certificate.
  • Previous medical customer service experience preferred.
  • Local or state certifications preferred (i.e., CPAR, CPAT, etc.).
  • Understanding of NCO's policies and procedures.
  • Proficient personal computer skills including Microsoft Office.
  • Knowledge and understanding of Health Insurance Portability and Accountability Act (HIPAA) guidelines.
  • Ability to uphold the highest level of confidentiality.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to work in a team fostered environment.
  • Ability to work in multi-tasked environment.
  • Ability to prioritize and organize work.
  • Ability to adapt to a flexible schedule.
 
 We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
 
Work Environment:
Office environment
Ability to lift and / or move 20 pounds
 
M/F/H/V/EOE/AA
 

 

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