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Associate Auto Claims Adjuster

JOB DESCRIPTION

Share our pride. Join our mission.

As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission — to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.

Recently Ranked #1 by Business Week in Customer Service, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

USAA is currently seeking a talented Associate Auto Claims Adjuster for our January training date for the Colorado Springs, CO location.

As an Associate Auto Claims Adjuster for USAA, you will create loss reports, confirm coverage, explain procedures and answer inquiries for adjusting auto claims. You will analyze information obtained to establish validity of the claim, legal liability and settlement value. You will also evaluate and negotiate settlement of automobile first and third party physical damage claims within established settlement authority limits. You will educate our members on the value of being a member of USAA.

*Availability to attend up to 5-6 weeks of paid structured classroom training. Training hours will be 8:00am - 5:00pm Monday through Friday with a licensing test during the 2nd week on either Friday or Saturday. This role currently includes a pay shift premium for working hours after 6pm as well as 1½ pay for overtime or holidays.*

Minimum Requirements:

• High school diploma (or equivalent) and either 1 of year relevant P&C claims adjusting experience or 2 years of relevant USAA policy service experience OR Bachelors degree.
• Computer literate in a Windows operating environment.
• Acquisition and maintenance of adjuster's license.

Preferred:

• Auto claims adjusting experience.
• Inbound phone-intensive/call center environment.
• College education and/or job related course work.
• Ability to work flexible hours.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.

JOB REQUIREMENTS

Minimum Requirements:

• High school diploma (or equivalent) and either 1 of year relevant P&C claims adjusting experience or 2 years of relevant USAA policy service experience OR Bachelors degree.
• Computer literate in a Windows operating environment.
• Acquisition and maintenance of adjuster's license.

Preferred:

• Auto claims adjusting experience.
• Inbound phone-intensive/call center environment.
• College education and/or job related course work.
• Ability to work flexible hours.

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