Job Overview 
Company:
Base Pay:
Other Pay:
Employee Type:
Industry:
Manages Others:
Job Type:
Required Education:
Required Experience:
Required Travel:
Relocation Covered:
Reference ID:
Location:

Loading Map...
Contact:
Phone:
Email:
Fax:

Company Overview 

ACCENT is a global provider of outsourced customer relationship management solutions, blending customer care and direct marketing services for Fortune 1000 companies to market, sell, and retain their customers. Founded in 1993, the company has focused exclusively on developing customized solutions that help industry leaders remain attentive and responsive to the needs of their customers.

With a customer-focused attitude, more than a decade of industry experience, scalable technologies, and contact centers that span the globe, ACCENT is committed to providing customer care solutions that Drive Value Through Every Customer Interaction.

 

Learn More about ACCENT Marketing Services, LLC
Visit Our Website


Customer Service Representative Apply for this job now!
Report It

Job Description 

Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving customer issues with products or services while practicing superior customer service! Focus on one call resolution for all customers, ensuring all avenues for solving the customers issues are evaluated.

  • Inbound customer service and sales (where applicable)


  • Outbound Business to Business telephone calling (where applicable)


  • Maintain call performance goals (i.e. calls per hour, sales per hour, etc.).


  • Maintain call quality goals (i.e. greeting, presentation, closing, etc.).


  • Listen attentively to customer needs; demonstrate empathy


  • Seize every opportunity to resolve the customers issue within the first call


  • Maintain a positive attitude and support ACCENT’s Commitment to Excellence.


  • Perform other duties as assigned.

  • GED or High school diploma required. College and/or professional training a plus.


  • At least 18 years of age


  • Customer service experience preferred


  • Telemarketing and/or sales skills preferred.


  • Proficient with PC’s.


  • Ability to properly handle rejection.


  • Empathy and communication skills


  • Professional attitude, enthusiastic, and reliable.


  • Effective written, verbal, and sales skills.


  • Willingness to be flexible with schedule


  • Ability to adapt quickly to change

     


    • Job Requirements 

      

     

    Apply for this job now!
    Report It


    CareerBuilder.com's Advice

    For your privacy and protection, when applying to a job online:
    Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.  Learn More >>

    By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
    Register