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The essence of Hilton Worldwide is captured by over 90 years of legendary service under the most famous of names: Hilton®, Conrad®, Doubletree®, Embassy Suites Hotels®, Hampton Hotels®, Hilton Garden Inn®, Home2 SuitesTM, Homewood Suites by Hilton®, and the Waldorf Astoria CollectionTM.
As the world's preeminent hospitality organization, it is our goal to be a "best-in-class" employer of superior talent - delivering world class brands, hotels and services with Team Members who are committed to a superior product. And there are high expectations for those who join Hilton Worldwide. Applicants must have a true passion for service, excellence and hospitality, along with the high-energy personality to thrive within a fast-paced business culture.
Of course, there are many benefits to being Hilton including: a generous comprehensive benefits package; opportunities for growth, promotion and personal enrichment and exclusive access to our Team Member Travel and Family Member Travel Programs. We invite you to explore our culture, the diversity of our brands and the world of opportunity that lies ahead of you with us. AA/EOE.
Learn More about Hilton Worldwide
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A World of Opportunities Hilton Worldwide offers a variety of global opportunities within our portfolio of world renowned brands. With more than 3,200 hotels in 77 countries, our Team Members are committed to delivering our brand promises to our customers. At Hilton, you’ll discover hospitality jobs whether you are a first time applicant or a career professional.
Our portfolio consists of well known brands representing market leadership in their respective segments of the industry, whether it’s luxury or lifestyle brands to mid prices, extended stay or vacation ownership, Hilton has something for everyone. The company owns, manages and franchises hotel brands including The Waldorf Astoria Hotels and Resorts®, Conrad Hotels and Resorts®, Hilton®, Doubletree®, Embassy®, Hilton Garden Inn®, Hampton, Homewood Suites®, Home2Suites by Hilton®, and Hilton Grand Vacations®
Come and explore a world of opportunities and join our dynamic team to help us achieve our mission to be the preeminent global hospitality company – the first choice of guests, team members and owners alike. Proud Part of Hilton Worldwide Located in Memphis, Tennessee, Hilton’s Brands & Commercial Services Center provides our hotels and Team Members the on-going support and services needed to keep Hilton Worldwide the leader in the hospitality industry. This location is home to our four focused service brands, Hampton®, Hilton Garden Inn®, Home2 Suites by Hilton®, Homewood Suites by Hilton® as well as our IT and Operations Support Groups. In addition to a great place to grow your career, the Memphis area offers our Team Members the benefits of affordable housing, easy commutes, great shopping and restaurants, and diverse community. Job Summary This position is responsible for day-to-day operations and coordination of the 1-800-5-ADVICE inbound Hampton Brand support line and Hotel Performance Support email address from Owners, Management Companies, General Managers, Sales Teams, Front Desk teams and other support positions in the 1600 Hampton Branded properties. This position will serve as the front-line response for questions relating to operations, sales, pricing, revenue maximizations, marketing, maintenance, housekeeping, Brand initiatives and programs and all other Brand-related questions. This position is also responsible for various “chasing” activities as needed, scheduling consultations with PSM, and identifying top-call reasons that need additional Brand training/communication. Chasing may include follow up on RFP, Group Leads, Hampton Surveys, required update to Hilton systems, PIP completions, etc. Basic Qualifications 6+ years of hotel industry experience.
5 years project management experience in a corporate environment.
3 years experience in the field of IT, sales, or quality assurance
2 years experience with hotel or customer service focus in a corporate environment
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Ability to travel domestically, overnight as needed
Preferred Qualifications
4 year college degree
3 years in a managerial capacity
Experience as a Hampton General Manager, Assistant GM or Sales Manager
OnQ Certification
Working knowledge of key Hilton system applications: Revenue Management, Central Reservations System Supervisory Functions, OnQ Insider, PiM, etc.
EOE/AA
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