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Job Overview
Company: Actuant
Location: map it!US-WI-Glendale
Base Pay: N/A
Employee Type: Full-Time
Industry: Manufacturing
Construction
Industrial
Manages Others: Not Specified
Job Type: Customer Service
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Enerpac - Customer Service Representative

Job Description



Position Type:  Full-Time/Regular

Job Description:  

Actuant, headquartered in Milwaukee, Wisconsin, is a $1.4B diversified industrial company with operations in more than 30 countries. The Actuant businesses are market leaders in branded hydraulic and electrical tools and supplies, umbilical, rope and cable solutions and highly engineered position and motion control systems. The Company employs a workforce of approximately 5,900 worldwide. Actuant trades on the NYSE under the symbol ATU.

ENERPAC is the global leading manufacturer of high-pressure hydraulic equipment, components and systems for industries such as offshore, oil & gas, construction, mining, petrochemical and manufacturing, supplying high force solutions to these and many other industries worldwide. ENERPAC operates in the market of 700 bar high-pressure hydraulic equipment. The company’s products and systems are designed to raise productivity and profit levels, while offering top quality, safety and total customer satisfaction.

 The Customer Service Representative for Enerpac in Glendale, WI serves as the main contact for all customer service functions for the North American customer market. This position maintains and manages the customer's account as well as support to the end user. Key responsibilities of this individual are:

 

  • Effectively communicate with customers, distributors, and operations for all inquiries via telephone, computer or fax. Must receive, and process the details of customer orders.
  • Provide pricing and delivery information upon request. Facilitate product returns as necessary.

  •  Expedite product shipments with distributors, territory managers, and other functions of the company.
  • Address and resolve internal/external customer questions and problems ensuring the highest level of customer satisfaction.
  • Assist leader in maintaining the integrity of customer files.
  • Remain current in company products, promotions, and pricing. Provide product literature upon request.
  • Track and report results to other departments and external customers. Perform all other responsibilities as may be assigned by management.


  • Job Requirements

    Qualified individuals will possess the following attributes:

    • Experience in a fast-paced, dynamic work environment.
    • Ability to manage multiple competing priorities and customer requests, while maintaining a positive, courteous, and professional attitude. 
    • Demonstrated ability to apply effective intermediate computer skills, including Microsoft Office applications: Word and Excel.
    • Knowledge or exposure to   EMS , Glovia, or Oracle is preferred. 
    • Knowledge of export policies and experience or high exposure to industrial products is a plus. 
    • Strong oral and written communication skills required, especially as they pertain to communicating with customers, sales representatives, operations, marketing,  and cross -functional teams. 
    • Demonstrated ability to engage in results orientated activity.
    • Must be self-motivated, have good analytical skills, work well individually or as a team member. 
    • Intermediate skills in Microsoft Office applications including Word and Excel is required. 
    • Bilingual preferred (Spanish or Portuguese) 

     


    Actuant is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

    Actuant will only employ those who are legally authorized to work.  Any offer of employment is conditioned on the successful completion of a background investigation and drug screen.


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