| Company: |
PRC |
| Location: |
 US-NC-Jacksonville
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| Base Pay: |
N/A |
| Employee Type: |
Full-Time |
| Industry: |
Other Great Industries |
| Manages Others: |
No |
| Job Type: |
General Business |
| Req'd Education: |
High School |
| Req'd Experience: |
None |
| Req'd Travel: |
Not Specified |
| Relocation Covered: |
No |
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| Contact: |
Not Available |
| Phone: |
Not Available |
| Email: |
Send Email Now |
| Fax: |
Not Available |
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| Ref ID: |
14392765SP |
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Be PRC
What does it mean to be PRC? It's always learning. It's continually growing. And most importantly, it's enjoying everything you do. Our culture, our people, our environment, it all leads to a place that's beyond traditional. Come discover the fun, the benefits and the opportunities available - and see what being PRC is all about.
We are an equal opportunity employer with a commitment to diversity and value diversity at all levels. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes
LEARN. GROW. ENJOY...BE PRC!
A job at PRC is a job you'll love. You will not only be getting competitive pay and a flexible schedule but there are a number of benefits including medical, dental, vision and life insurance as well as 401K, pet insurance, child care and paid training. Join a proven leader in the customer care industry.
Come to where you can DISCOVER STABILITY AND ENJOY SUCCESS!
Your professional development is our number one priority. That's why our Team Leaders don't just manage - they mentor. Join a proven leader in the customer care industry. Come to where you belong.
Responsible for consistent, professional handling and disposition of inbound customer service calls. Must demonstrate a passion to serve, an aptitude for building rapport, ability to engage each caller with a human touch approach, solve problems and overcome objections in a consultative manner which encourages future spending and promotes service goal.
Position Objective:
This position will provide a full range of superior, proactive customer service, consultative sales and relationship management. The Customer Service Representatives will:
Handle inbound calls and recommend additional products and services when appropriate
Resolve inquiries at the first point of contact, whenever possible
Evaluate each account using supporting technology
Educate on products or services that will enhance the relationship
Educational Requirements:
High School Diploma or equivalent experience
College preferred
Experience and Skills:
1-2 years customer service experience - telephone experience strongly preferred
Ability to handle high call volumes and make sound business decisions
Knowledge of telephone sales techniques is preferred
Ability to remain highly motivated in a service and sales environment
Analytical thinker and problem solver
PC proficiency required
Attention to detail and quality-oriented
Highly energetic with motivation to assist clients and other team members
Multi-task oriented
Excellent listening and interpersonal skills
Confident and positive attitude
Adaptive to change
Excellent oral and written communication skills
Ability to lead a conversation
Demonstrate personal responsibility (i.e., attendance, punctuality, ownership of day-to-day activities)
PRC provides PAID TRAINING in the latest interactive and communications technologies, a competitive compensation/benefits package, including Tuition Assistance and Employee Referral bonus, as well as ongoing advancement potential and bonus program.
Be part of an amazing team that cares for your needs and gives you the ability to grow. For immediate consideration, apply online at www.prccareers.com.
D/V/F/M EOE
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