Summary: Provides information in response to inquiries about products and services in a call center environment, in support of Telerx and Client goals and objectives.

Confers with internal and/or external customers in order to provide information about products and/or services, take orders, cancel accounts or obtain details of complaints over the phone, by email, live chat or other method of communication.

Assists with product or service related tasks and activities, which may include order processing, invoicing, researching accounts and order history, handling returns and opening new accounts.

Keeps records of customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken.

Documents Adverse Events and Quality Complaints.

Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. May make outbound calls related to the product or service, and/or in follow-up to a customer inquiry.

Refers unresolved or escalated customer grievances as needed.

Minimum of a high school diploma or general education degree (GED); minimum of six months related experience and/or training; or equivalent combination of education and experience, preferably in a call center. Sales experience preferred
Must be able to Work 3rd shift