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Company Overview

OSI Systems companies have a long history of developing innovative solutions to bring a better quality of life to the world. Healthcare, security and defense are among the key markets where we have made significant inroads with new ideas, products and processes. We know that many people live in difficult and dangerous conditions. To improve these circumstances, experts need simple, effective tools utilizing the latest in technology. As a global company, we are dedicated to developing these tools for our customers and the people they serve worldwide. Our singular focus is to help security experts, clinical professionals and high-tech developers solve real-world problems and issues.

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Regional Technical Specialist-TSA    Apply for this job now!
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Job Overview
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Job Description

Coordinates and ensures that daily tasks are completed by Service Engineers within a given Service region in support of the Transportation Safety Administration.  The Regional Technical Specialist reports on daily departmental tasks as required to ensure that Rapiscan meets or exceeds customer expectations.  Coordinates technical staff involved in achieving maintenance contract obligations, quality audits, installations, and other projects as required.  Ensures that all T&M quotes and invoicing is issued correctly and promptly and forwards monthly reports on regional performance to Program Management and Senior Service Management as necessary. This may require interfacing with multiple departments and multiple company regions to ensure that all work is completed on time and per contractual commitments.  Provides administrative support for Service Department on inventory control as needed

  • Liaison with key customers at various locations to research and resolve problems and discrepancies ensuring customer satisfaction and care.
  • Serves as customer contact on escalations.
  • Implements and monitors procedures to streamline and/or improve efficiency of departmental workflow.  
  • Responds to critical inquiries regarding status of service installation or repairs interfacing with the appropriate department or individual who may reside in different time zones.
  •  May assist with Maintenance Contracts pricing requirements.  
  •  May be required from time to time to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.   
  • Interviewing and training employees; planning, assigning, and directing work; addressing complaints and resolving problems.
  • Must have the ability to deal with customers where tact may be required to maintain a continuing harmonious relationship.


Job Requirements

  • Bachelors Degree in Electronics Technology or Business Management with 5 or more years of experience. 
  • Previous experience managing a key customer accounts necessary
  • Knowledge of MS Word and Excel required
  • Able to work independently and acquire broad knowledge of company products, product capabilities and service contract pricing policies.
  • Knowledge of conveyor systems, industrial X-ray systems, and electronics helpful.
  • Solid planning and organizational skills with a hands-on approach to problem solving required.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.  Must have excellent oral and written communication skills. 

 

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