Collector-Call Center-Entry Level Starts 11/16/2009 - 7859

Description Responsibilities

Our Autodial Collector Associates are self-motivated, reliable negotiation experts who care for our customers as well as our company. They contact customers through an automated dialing system and are responsible for securing payment on accounts that are typically between one and three months past due.

As a critical and essential part of their job, associates must be adaptable, assertive, dependable and persistent in order to successfully negotiate payment arrangements on delinquent accounts.
Training starts November 16th for 2 weeks M-F 8:30-5:00PM
Schedule after training Sundays 6-2:30 and Mon - Thurs. 3-9:30pm

These individuals are responsible for securing payment arrangements with customers by phone and bringing delinquent accounts current. They are required to meet established goals to ensure success in helping our customers resolve their delinquency including call quality and productivity measures. Associates are eligible to earn incentive based on excellent job performance.

In addition, our associates must maintain adherence to the law and outstanding attendance at all times.

Requirements Ability to work in a fast paced environment where changes to procedures are common
Excellent verbal communication and negotiation skills
Ability to communicate in a respectful and assertive manner
Ability to multi-task and prioritize while speaking with customers
Proven decision making ability
Stable work history
Basic reading and math skills
Good organizational skills
Proficient in MS Windows/Outlook; ability to type 25 words per minute
Ability to input and interpret data
Call center and/or collections experience preferred

This is a call center position. It is imperative that you be comfortable sitting for most of an 8 hours shift.

Conditions of Employment

All job offers are contingent upon successful background check.
Compensation and Benefits

Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k). Associates who work 30 hours or more per week are eligible for benefits including health, tuition reimbursement, back-up dependant care, career enrichment and online learning programs.

Alliance Data (NYSE: ADS) and its family of businesses is a leading provider of loyalty and marketing solutions derived from transaction-rich data. Through the creation and deployment of customized solutions that measurably change consumer behavior, Alliance Data helps its clients to create and enhance customer loyalty to build stronger, mutually beneficial relationships with their customers. The Company manages millions of customer relationships for some of North America's largest and most recognizable brands, helping them grow their businesses and drive profitability. Headquartered in Dallas, Alliance Data employs approximately 7,000 associates at approximately 50 locations worldwide. Alliance Data is a leading provider of marketing-driven credit solutions, and is the parent company of Epsilon®, a leading provider of multi-channel, data-driven technologies and marketing services, and LoyaltyOne, which owns and operates the AIR MILES® Reward Program, Canada's premier coalition loyalty program. For more information about the company, visit its web site, www.AllianceData.com.

About Our Team

As part of the Alliance Data team, you'll be working in a fast-paced servicing environment as the eyes and ears for our clients. You will be an extension of their brand and will be key in providing a positive experience for their customers. We provide a team environment with your own work space where you'll be performing a variety of call center collection tasks. Additionally, you'll be making outbound calls to customers to gather account information or resolve their past due situation. When you work hard we take notice and offer rewards based on performance. With Alliance Data you will have the opportunity to grow and perform.

How To Apply

Please go to www.alliancedata.com/careers.html to fill out an online application.