Call Center Trainer
Job Description:
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Conducts skills, technical, management and staff development training courses within business units or groups.
Uses needs assessment tools to determine effectiveness of training programs.
Interacts with functional organizations to develop specifications for content of courses.
Evaluates need and develops new training materials and/or revises current material to ensure business unit or group training needs are met.
Evaluates training methodology.
Designs and develops in-house programs. Interacts with functional organizations to develop specifications for content of courses.
Conducts follow up to determine applicability of course material.
All other duties as assigned.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
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