Data Center Operations Shift Leader II - 2nd Shift

Description Rackspace Hosting Named #43 on FORTUNE 2009
List of “100 Best Companies to Work For” in America


Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally.  Today we serve thousands of customers from data centers around the world.  Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 2,700 Rackers employed worldwide dedicated to providing customers our premier hosting services.

We are currently seeking a Data Center Operations Shift Leader II to join our newest data center location in Chicago, IL.  The Data Center Operations Shift Leader will be responsible for the following:

• The Data Center Shift Leader responsible for managing a small team building and maintaining custom ordered servers. 
• The Leader works closely with the Data Center Operations Manager and communicates any ongoing issues in the Data Center. 
• The Leader also works closely with other Shift Leaders to communicate the status of ongoing activities.
• Works with other departments in the Data Center in order to lead small to medium projects from beginning to end. 
• Maintain and promote a positive attitude and work environment by leading by example. 
• Monitor, repair upgrade and downgrade servers. 
• Monitor all systems and report as appropriate. 
• Routine up keeping and cleaning. 
• Manages schedules to ensure adequate staffing to meet business needs. 
• Efficiently runs a shift of DC Ops techs on day to day operations. 
• Delegate’s workload to DC Ops Techs. Train DC Ops Techs on policy, structure and process flow. 
• Prepares and delivers performance reviews with DC Ops Techs. 
• With Management approval, hires, terminates and promotes DC Ops Techs along with interviewing potential DC Ops techs.

Requirements The most competitive candidate will have the following:

• Minimum HS degree or equivalent. 
• Minimum of 2 year experience building and repairing PCs and Servers. 
• Minimum of 6 months experience in a customer service oriented position preferred. 
• Must exhibit a fanatical customer service attitude. 
• Must have all certifications that are required of a DC Operations technician level I and II. 
• Must exhibit excellent communications skills, both written and oral. 
• 9 months of Management/Leadership experience required. 
• Must be able to lead a small to medium size project from beginning to end. 
• Must have an overall understanding of how the Data Center operates, including Inventory, DC Engineering, and Backbone.  
• Must have a proactive attitude improving their team and be a self starter. 
• Due to the nature of the position, must be able to lift 50 lbs. over head. 
• Due to the 24x7 operations of the facility, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc.
• Ability to manage a team that consists of a minimum of 4 or more Data Center Operations Technicians. 
• Operates under minimal to moderate supervision.
• Advanced knowledge of PC and Server hardware.
• Advanced knowledge of Window/Unix operating systems.
• Build, upgrade, and configure custom ordered servers from scratch spanning several different platforms and configurations. 
• Advanced troubleshooting of all aspects of operating systems and hardware. 

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.