UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.

Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.

Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans?

Job Description

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health. OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
 
If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling.
 
By providing 60 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals.
 
A Wellness Senior Manager's job purpose is to provide leadership to all wellness Managers and Team Leads in the areas of quality, metrics, policies, procedures and systems. A Senior Manager's job purpose is also to use critical thinking skills to identify, analyze and project manage best practices so that Wellness consistently meets customer commitments, URAC accreditation standards, and leads innovation to deliver on time and on budget. He/She will collaborate with members from Products, Clinical Effectiveness, Finance, Client Management, Quality and the greater organization.
 
Job Responsibilities:    
 

•    Manage leaders and staff in a call center environment (2 locations)
•    Manage Metrics in a call center environment
•    Manage Quality and Process Improvement Projects
•    Manage New and Current Customers
•    Monitor and facilitate workflow, maximizing resources to provide quality, consumer and company     focused  services
•    Identify problem areas and develop contingency plans through data and metrics analysis
•    Present Wellness program and processes to customers and senior management
•    Represent Wellness program in meetings with other departments

 
 
At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.


Job Requirements

•         Bachelor's degree required
•         2-3 years leadership and management experience in a call center environment required
•         Experience managing team leaders/supervisors and direct reports
•         Experience managing metrics and projects in a call center business environment
•         Experience making presentations to customers and senior management
•         Communicate in person, by phone, or via e-mail in a professional and clear manner
•         Experience creating, composing, and delivering clear, well written materials
•         Experience in wellness or related field strongly preferred
•         Experience with Six Sigma or NCQA quality processes
•         Experience with consumer activation theory
•         Experience with computer and web-based applications to manage consumer data
•         Advanced user of MS Office Products, specifically Excel 

 
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace.  Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.