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company overview

TelePacific is a facility based Competitive Local Exchange Carrier headquartered in Los Angeles. In business since 1998, the Company provides services on TelePacific owned switches and network infrastructure, including local and long distance voice, dedicated Internet access, private networking, and data transport services as well as bundled voice and Internet solutions.

TelePacific's most valuable resource is its people.

TelePacific Communications is a company on the move. We are a family of dedicated people committed to being the leading single source provider of local and long distance voice and high-speed Internet services to small and medium-sized businesses. We hire the best, brightest and most talented individuals in all disciplines. As our company continues to expand, we continue our efforts in attracting qualified individuals who will further contribute to our unique corporate environment.

Benefits our employees receive, include:
  • Competitive Salaries
  • Comprehensive Medical and Dental Benefits 401K
  • Aggressive Advancement Opportunities


Temporary - Installation Service Coordinator    Apply for this job now!
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job description

GENERAL PURPOSE


Temporary position to maintain order and trouble ticket schedules, dispatching Field Service Technicians for installations, removals and repairs of telecommunications services. Oversees completion of daily workload. Escalates daily roadblocks to management. Processes inter-departmental order inquiries and escalation requests. Manages internal data bases. Insures workloads are completed daily and/or rescheduled to a future date


 



SUPERVISION RECEIVED:


Work under the supervision of the Centralized Dispatch Supervisor


 


ESSENTIAL DUTIES AND RESPONSIBILITIES


  • Receives, reviews and completes incoming customer service requests.


  • Monitors and assigns repair tickets for selected dispatch area.


  • Utilizes GPS program to track available Field Technicians.


  • Maintain installation schedules by utilizing order management systems.


  • Dispatches repair tickets to Field Technicians.


  • Logs trouble shooting and/or resolution notes in repair management system.


  • Allots time each day for report/spreadsheets for management review.


  • Maintains dispatch scheduled appointments by utilizing a calendaring system.


  • Reviews CPE (equipment) needs regular basis.


    Perform routine and special assignments as directed by the immediate supervisor.


     



    • job Requirements

    DESIRED MINIMUM QUALIFICATIONS


    Education and Experience:


  • Associates Degree, AA, or equivalent work experience.


  • Must have excellent communication, organizational, and planning skills.


  • Effective oral and written communications, problem solving, and troubleshooting skills.


  • Must possess proficient PC skills in Microsoft Office


  • Must be able to work in a fast pace environment.


  • Valid driver's license.


  • Maintain excellent attendance record.


     


     


    NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES


    Extensive use of computers and applications. Must be a team oriented individual and also be able to work independently



    Related Keywords: Dispatcher

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