Classification: Full Time

Compensation: $50000 to $80000 per year

This position will be responsible for supporting the Network associated to Outage and Change Management Coordination.

Areas of Responsibility and % of Time:

Collect, create, maintain, and distribute network outage documentation 10%

Coordinate with internal/external parties as needed 10%

Establish/manage conference calls required to identify Root Cause Analysis (RCA) 5%

Interface with Management to schedule RCA identified changes 5%

Establish/manage outage coordination reporting requirements 5%

Establish/Maintain network change management standards/documentation 10%

Manage/Schedule change management activity utilizing the NeTkt Change Management Tool and the Network Activity Calendar (NAC) 30%

Coordinate with vendor, service provider, NDC and/or market personnel on rescheduling of network activity 15%

Communicate with Network Operations Management all emergency activity 5%

Establish/manage change management reporting requirements
5%

Challenges of this position will be obtaining all necessary information related to outages, coordinating conference calls in reference to outage RCA. Managing all the various network activities eliminating conflicts and communicating with various parties that accomplish network impacting changes.

MINIMUM EDUCATION/CERTIFICATIONS/KNOWLEDGE REQUIREMENTS:

Associates Degree in Telecommunications or Equivalent experience. Three years experience in a telecommunications wireless network. Working experience in a leadership position and/or project management experience. Can lead a meeting/conference call as well as capture all important information identified during a meeting/ conference call. Prefer a minimum of one year experience working in and/or around a NOC environment.

MINIMUM EXPERIENCE/SKILL REQUIREMENTS:

Working experience on MS Word, Excel, Visio, Explorer, Telecommunications Trouble Ticket Systems. Two years dealing with a telecommunications network environment and the associated outages and maintenance activity that occur.

OTHER KNOWLEDGE AND SKILLS DESIRED:
Self driven and self motivated personality that requires minimal supervision. Be willing to learn new applications, processes, procedures and take on new responsibilities/expectations associated to Outage Coordination and Change Management Coordination.

With more than 100 locations in North America, Europe, Australia and Asia, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from Internet development and multiplatform systems integration to network security and technical support. A division of Robert Half International, we were ranked number one in our industry by Fortune magazine's America's Most Admired Companies, and included in BusinessWeek's 50 Best Performing Companies. To learn more about this job opportunity, contact us today at 1.800.793.5533. Robert Half Technology is an Equal Opportunity Employer. Apply for this job now or contact our branch office for additional information: 

Associates Degree in Telecommunications or Equivalent experience. Three years experience in a telecommunications wireless network. Working experience in a leadership position and/or project management experience. Can lead a meeting/conference call as well as capture all important information identified during a meeting/ conference call. Prefer a minimum of one year experience working in and/or around a NOC environment.