It all stems from the values of our “Dynamic Organization.” Values based on a culture of respect, integrity and trust. Fostered by leaders who care, who treat their team well and dedicate themselves to providing what it takes to enhance the customer experience.
Learn More about U.S. Cellular
Customer Service Representative(Cedar Rapids)
Responsible for handling a large volume of inbound phone calls regarding cellular service and strives to provide one-call resolution" for problems and irregularities identified by customers. Provides feedback to the company as to ways to improve efficiency and customer service.
Responsibilities
Responds to inbound customer calls in a professional manner, addressing customer issues, assuring that market quality standards are met.
Researches and resolves a wide variety of customer questions/issues.
Handles multiple tasks (i.e. talking with customers while accessing information and/or input in computer).
Adapts to the needs of individual caller (i.e. dissatisfied, first-time users, etc).
Offers alternatives and options to satisfy customer concerns.
Recognizes opportunities to offer enhanced services (i.e. accessories or calling features).
Provides customers timely and accurate information reflecting a positive and customer oriented image of the organization.
Maintains a courteous and pleasant demeanor while speaking with external and internal customers.
Achieves individual performance goals targeted by the organization.
Processes customer requests and where applicable, processes credits/adjustments to customer accounts.
Enters comments on customer contacts and follow-up dates where required.
Assists in other tasks as needed or assigned.
Qualifications
High school diploma or state equivalency certification required; college degree preferred.
Minimum of two years customer service experience.
Cellular experience preferred.
Experience with Windows-based PCs, including general office software knowledge required.
Ability to remain flexible and adaptable in a fast-paced environment required.
Effective organizational and interpersonal skills required.
Excellent verbal and written communication skills required.
Available to work Full-Time. Afternoons, Evenings,and Weekends.
Available for 6 weeks of training, Monday-Friday, 9:00am-6:00pm.
As the nation’s fifth-largest wireless carrier, we give you the opportunity to connect with your fellow associates, as well as with your customers. You’ll receive healthcare starting day one, excellent training and development, and the tools you need to address each challenge with confidence. Beyond these, there are also the rewards and recognition of a collaborative, resource-rich environment where people love their work.
We suggest taking a closer look at U.S. Cellular and our way of building careers. We can speak from experience about the satisfaction you’ll feel, but our faces really say it all.
To learn more about our Dynamic Organization or to apply please click here:
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