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At Time Warner Cable Inc. we're all about connecting people and businesses with information, entertainment and each other. That's why we bring you the latest innovations for your home - from high-definition television to Enhanced TV features to high-speed data and Digital Phone services. We also believe in the power of community, which we show through our signature education programs, countless hours of volunteerism and by contributing cash and in-kind support to benefit the communities where we operate. We believe that innovation begins with our employees and partners, and that diversity and inclusion create an environment for success. We invite you to find out more about our diverse community of employees
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| Company: |
Time Warner Cable |
Contact: |
Not Available |
| Location: |
 US-TX-San Antonio
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Phone: |
Not Available |
| Base Pay: |
N/A |
Fax: |
Not Available |
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| Employee Type: |
Full-Time |
Email: |
Send Email Now |
| Industry: |
Other Great Industries |
Ref ID: |
115941BR |
| Manages Others: |
Not Specified |
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| Job Type: |
Customer Service |
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| Req'd Education: |
High School |
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| Req'd Experience: |
At least 5 year(s) |
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| Req'd Travel: |
Not Specified |
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| Relocation Covered: |
Not Specified |
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The Customer Service Representative will be responsible for Customer Support. All customer support is conducted via telephone in a high-volume call center environment. Representatives support all products for Time Warner Cable customers in South Texas. The position will also include additional duties as assigned. Salary: $10.00/HourWorking Schedule:Must be available to work any schedule during the hours of operation (Mon-Sat: 7:00am-9:15pm)Hours of operation include holidays, nights, weekends, and special events or promotion days (Pay Per View).QUALIFICATIONS: High school diploma preferred or 5 years Customer Service experience.One year customer service experience required.Typing 20 WPM required.Excellent customer relations, communication, and sales skills required.Excellent reading, writing and telephone skills are required.Previous cable experience is a plus.Must be a team player and present a business image in appearance, dress, and conduct.Must be a high paced self-motivator who promotes teamwork among coworkers.Must be patient, flexible, dependable, and have a good attendance record.Bilingual (Spanish) preferred.RESPONSIBILITIES:A five week paid training class must be successfully completed.Answers questions regarding company procedures, including rates, billing, services, installations, buying of PPV events and trouble calls.Process service requests, changes, installations, and adjustments into the billing system.Cross-sell products and services to incoming callers.Interprets billing statements.Provides 100% satisfaction on each customer contact.Provides one call resolution of all customer inquiries and concerns.Adheres to productivity standards to ensure all calls are handled in a timely and efficient manner.OTHER COMMENTS: While performing the duties of this position the employee will be required to work rapidly for long periods of time, sit for long periods of time, occasionally stand or walk, and type and read on the computer for extended periods of time. Must have ability to talk and hear on the telephone.
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