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About Us
At CIGNA, we believe good health benefits everyone. That’s why we’ve made it our mission to improve the health, well-being and security of every individual we serve. And while we can't fix the entire health system overnight we're doing everything in our power to make it better. Because when we do we help people (and the companies they work for) perform better and lead more fulfilling lives. That’s good for everyone. See for yourself when you view our PLEDGE.
Customer Service Rep Assoc
Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions. Two to five years of customer service experience. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. May seek assistance with complex customer services issues..Successfully complete training requirements.
Maintain professionalism at all times by treating customers with respect and displaying empathy when appropriate.
Locate complex information from a number of systems.
Read, interpret, understand and accurately relay benefit information to callers, team members and internal partners.
Solve problems systematically, using sound business judgment.
Consistently meet/exceed established productivity standards.
Consistently meet/exceed established quality standards.
Maintain established schedule adherence and compliance standards..
Compensation
CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.
Requirements
Display strong Analytical Skills.
Demonstrate proficiency in the use of a PC including ability to use a mouse and keyboard interchangeably.
Demonstrate ability to read technical instructions through Standard Operating Procedures and apply information to conversations with clients and internal partners.
Ability to understand complex oral and written directions, and technical information.
Ability to handle administrative work load within an environment that has a large volume of calls.
Ability to decipher information appropriately to effectively answer questions and handle calls accordingly.
Ability to work independently and follow escalation protocols.
Must be self-motivating, and competitive in achieving superior results..
CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.
CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.
At CIGNA, we are committed to providing our customers with employee benefits, expertise and services that improve the health, well-being and productivity of their employees. CIGNA’s people are the key to our success in a changing and increasingly competitive marketplace. The collective skills, behaviors and work experiences of all CIGNA employees enable us to make a real difference in the lives of our members. We seek the most talented and creative minds in the industry to develop innovative solutions our customers value and consumers expect.
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