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CareFusion is a global corporation serving the health care industry with products and services that help hospitals measurably improve the safety and quality of care. We develop market-leading technologies including Alaris® IV pumps, Pyxis® automated dispensing and patient identification systems, AVEA® and Pulmonetic Systems ventilation and respiratory products, ChloraPrep® and MedMined™ services for infection prevention, neurological monitoring and diagnostic products, V. Mueller® surgical instruments, and an extensive line of products that support interventional medicine. Headquartered in San Diego, CA, we employ more than 15,000 people in more than 20 countries worldwide.
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| Consultant, Clinical Operations - Pharmacist |
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JOB TITLE: Consultant, Clinical Operations (Pharmacist) Every day at CareFusion, we work to improve patient care. By combining clinically proven products and services with actionable intelligence, we're helping to solve some of healthcare's most difficult challenges. Join us.
Function: Clinical Operations Family: Clinical Operations
What Clinical Operations contributes to Cardinal Health Clinical Operations is responsible for supporting the timely and quality sale, installation and monitoring of Cardinal Health products and services; may also provide product and service education to facilitate technology adoption and workflow change management.
What is expected of you for success in your role - Demonstrates thorough knowledge and understanding of relevant clinical operations, products and services
- Participates in or leads clinical pre-sales support, assessment and evaluation of new products and services
- Participates in or leads the post-sales assessment, design, implementation and monitoring of new products and services
- Develops, plans and manages customer training programs
- Serves as lead consultant and resource to internal and external customers
- Makes recommendations that will drive customer acceptance and utilization of new products and services
- Identifies and communicates opportunities for product improvement using direct customer feedback
What is expected of you and others at this level in Clinical Operations for functional success - Proactively develops and maintains broad knowledge of the technical disciplines in own functional area(s); applies broad knowledge of trends and best practices in a manner that ensures exceptional performance and results.
- Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
- Uses deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications.
- Diagnoses problems related to daily transactional processes; determines possible resolutions and implements effective solutions in a timely manner.
Accountabilities in this role - * Identifies customer needs and assists in aligning solutions with executive goals, objectives and vision. May include on-site clinical workflow assessment of current state medication use processes
* Recommends automation technology for future state improvement, including financial and operational benchmarks
* Provides clinical expertise related to medication management, pharmacy operations barcode readiness, pharmacy order entry, NDC maintenance, and clinical and regulatory issues.
* Conducts Pharmacy Operations analysis and presents data to support customer commitment to proposed solutions.
* Provides technical and professional expertise in formal presentation and provides software/hardware demonstrations to potential customers with the ability to meet the needs of a given audience including end-users and mid-level management
* Develops reference accounts and customers for company sponsored presentations and white papers, peer-reviewed articles and presentations at professional organization meetings. Participates in programs designed to educate customers. Provides post-implementation followup
* Supports review and creation of clinical best practice documents. Voice of the customer in all phases of product development process. Provides feedback regarding product development and quality
* Collaborates with sales training to develop and deploy clinical sales mentoring program designed to extend clinical executive sponsorship capabilities.
* Attends and participates in designated meetings across the businesses.
Qualifications - Bachelor's degree in Pharmacy required. Pharm D or advanced degree preferred
- Must have minimum 5 years experience in Pharmacy Operations with Pharmacy infomatics preferred
- Minimum 2 years experience demonstrating software products within the healthcare industry in pre-sales environment preferred
- Must have experience with Pharmacy Pperations, barcode readiness and medication safety
- Must have knowledge and expertise regarding TJC guidelines, regulatory agencies and medication safety with demonstrated comprehensive knowledge of industry best practice
- Excellent Verbal Communication Skills - must be able to participate comfortably in meetings across all levels of engagement.
- Ability to effectively interface with individuals of varied backgrounds; develop relationships and establish rapport.
- Must understand and evaluate clinical issues and be able to predict needs and trends
- Must possess strong project leadership skills with ant ability to manage multiple projects, establish processes and handle competing interests while meeting critical time frames.
- Must have exceptional presentation skills and be able to conduct presentations comfortably to large groups at clinical and executive level.
- Ability to make effective and persuasive speeches and presentations on controversial or complex topics.
- Must have excellent written communication skills with the ability to format and create reports abased on data extraction and analysis.
- Must be able to work collaboratively on different projects and with different teams throughout the organization.
- Must have the aptitude to acquire knowledge about computer applications: various databases and report writers. Must have above average knowledge of computer applications: Microsoft Excel, Access, PowerPoint and Word.
- Ability to work independently without requiring day to day supervision on assigned projects.
- Requires 75% travel
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