| Direct Sales Representative- Sweep Rep- Reading PA
Job Description
IT'S MORE EXCITING HERE - Comcast founded in 1963, has grown into one of the world's leading communication and entertainment companies focused on broadband cable, commerce and content. Comcast Cable is the country's largest provider of cable services, and has expanded to digital services, faster Internet and IP-enabled phone service, and innovative programming including over 250 cable channels, including popular channels like: E!, Sportsnet, Exercise TV, The Golf Channel and more.
Comcast connects with more than 24.7 million cable customers, 14.1 million high-speed Internet customers and 5.2 million voice customers providing top consumer products and services in three key areas: video, digital cable, VOD, HD and DVR; online; and voice. We strive to be the company customers look to for the products and services that connect them to what is important in their lives.
Position Summary:
Field sales position with excellent opportunity for advancement. Sell and promote Comcast products with focus on video, high-speed internet and phone services. Increase product penetration in designated territories through sales to existing residential customers.
Major Duties:
Sales and Overall:
Acquire new customers, win back former customers, save current customers and upgrade current customers by direct contact, including conducting door-to-door canvas, or set appointments in assigned territory.
Demonstrate strong understanding and enthusiasm around technology, especially around Comcast products and services, promoting and selling offerings to residential customers in designated territory.
Demonstrate thorough & recent competitive knowledge of features, benefits, product differences, pricing, campaigns for video, high-speed internet, and phone services.
Through door-to-door canvassing efforts making sales presentations during a set sales period.
Effectively communicate to and develop rapport with customers. Evaluate customer's existing and potential product needs and make appropriate recommendations.
Increase customer understanding of Comcast products and pricing models, as well as competitive advantage over other service providers.
Generate business through established and approved creative methods of lead generation.
Prepare and execute subscriber sales application, arranging for installation dates, collecting and remitting revenues as prescribed.
Implement effective sales closing techniques to ensure product installation goal is achieved.
Upgrade and improve sales presentation, knowledge of products, services and rates and attend sales meetings as required.
Evaluate competitive offers and frame response to show the benefits of Comcast.
Systematically review assigned territory to insure single family dwelling units are contacted on a prescribed, periodic basis.
Maintain required record keeping and reporting of all sales and service activities.
Consistently meet and exceed sales goals as established by local market. Independently establish and organize daily sales activities.
Complete associated paperwork following each customer contact in a timely and legible manner to ensure all details of transaction are completed according to approved and standardized procedures.
Report on all daily activity, including homes targeted, contacts, presentations, sales, objections, follow-up program, retention leads and saves, upgrades, competitive updates, etc.
Perform other duties as assigned.
Adherence to sales quality guidelines and department policy/procedure
Retrieve and return any returned converter/modems. Complete voluntary & non-pay disconnects as directed.
Adhere to all training requirements, including coaching meetings and others as directed.
Demonstrate professional conduct and appearance. Punctual, regular and consistent attendance.
Customer Service:
Solve customer problems (technical, product, billing, etc.)
Resolve or serve as intermediary to resolve service issues with your customer.
Develop partnership with internal departments (e.g. customer service, technical operations) to ensure customer satisfaction.
Job Requirements
Demonstrated record of success in outbound sales environment with emphasis on business to consumer sales.
Thorough understanding of video, high-speed internet, and phone services.
Must have impeccable communication, organizational, and people skills.
Strong customer service background.
Technical capability (computer knowledge, billing system, databases).
Reliable personal transportation. Valid Driver's license.
Ability to work extended hours and weekends.
High School diploma or equivalent required.
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