Bilingual Customer Service Pro - Join a Growing Call Center Team

As a bilingual call center expert this is your opportunity to join Access Insurance, a reputable, fast growing organization that is recognized as a national leader in providing non-standard, private passenger auto insurance. In this challenging and demanding role, you will deliver top-notch service on inbound service calls from agents and customers looking to resolve issues with billing and general information. Utilizing your fluency in both the Spanish and English languages, you will resolve their issues in a professional manner that guarantees that customer service expectations are met or exceeded. This is an opportunity for you to shine as a customer service superstar looking to grow with a successful company!

Founded in 1994 and headquartered in Atlanta, Georgia, Access Insurance Company specializes in providing non-standard, private passenger auto insurance. On a state-by-state basis, we manage distribution through a carefully appointed and managed network of independent insurance agents on the front end, while providing policy and customer service, along with claims processing, on the back end. Access has been recognized as a leader in the adoption and use of technology within the industry, offering a strong, secure technical backbone to move products and collect payments faster. By leveraging technology and data mining methods to metrically manage programs, we are constantly expanding our product offerings and the states in which we operate to drive maximum profit for our agents and the greatest value for the insured customer. Licensed in 19 states, the Atlanta Business Chronicle ranked Access Insurance the top 5th fastest-growing company in Atlanta as well as being ranked as one of the fastest-growing private companies in the country by Inc. 500. Access Insurance Holdings, Inc. offers competitive compensation, benefits and paid time off.

As a Bilingual Customer Service Representative working from our Atlanta, Georgia headquarters, your primary mission will be to take inbound service calls from our agents and insureds, resolving their billing and payment issues in accordance with company designed guidelines aimed to result in superior customer service and client retention. Your previous success delivering quality customer service in a high-volume call center will pave the way for your success in this role. Your schedule must be able to accommodate a 1:00PM - 10:00PM Monday - Friday work week in addition to a rotating 1:00PM - 6:00PM Saturday schedule of which you will work two Saturdays per month. You will also be expected to work at least two holidays per year, as our call center is a 24/7/365 operation.  Your ability to communicate in both Spanish and English is a must as 40% of our customer base prefers to speak in the Spanish language. We are a busy, high-volume call center and seek the 'go-getter' who isn't afraid to put in extra effort if the phones are ringing off the hook. Previous experience within a service-oriented call center is another must with strong consideration given to candidates with insurance backgrounds. Drive your career to an organization that is growing rapidly and wants to offer you opportunity to advance and grow within the walls of Access Insurance!

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