Teller 2(Customer Service) Alameda- Webster Branch
Job Description
Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com. Citi Inc. and its subsidiaries ("Citi") are equal opportunity employers M/F/D/V and do not discriminate on the basis of any legally protected status or characteristic. Citibank North America, Citigroup's branch-based banking business, has 6 million consumer accounts in ten states, Washington, D.C., and Puerto Rico. In the United States, Citibank North America employs approximately 20,000 people while rapidly growing and expanding its branches. Citibank strives to ensure that the branches are places where clients feel welcome and thanked for their business, comfortable discussing personal financial information, and secure in the advice and guidance they receive. The objective is to offer one-stop availability of products and services for every stage of a client's financial life. Position Summary: Provide customers with superior service while performing transactions and maximizing cross-sell opportunities. Position Responsibilities: Deliver outstanding customer service by executing financial transactions in accordance with bank policies and procedures. Resolve account service issues and respond to customer inquiries promptly and effectively. Proactively educate customers on utilizing available access channels (i.e. ATM, Online and Telephone Banking). Identify customer needs in order to effectively refer bank products and services. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets. Drive efforts in the Financial Center to identify and implement service behaviors that improve the overall customer experience. Support sales/service activities within the Financial Center by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc. NOTE: You may be required to take a timed online assessment once you complete an online profile. If you need to take the assessment, you will either be directed to do immediately or you will receive an email with instructions on how to access the assessment within the next few days. Please ensure that your email address is accurate on our system, and please note that the assessment invitation may go into your spam folder rather than to your inbox. The assessment will require 45-60 minutes of uninterrupted time to complete.
Job Requirements
High school diploma, GED or equivalent relevant experience (12 months cumulative full-time work experience in a role of similar scope and responsibility) required 1 year+ cash handling or customer service experience required. Sales experience desired. Customer service orientation. Excellent verbal and written communication skills. Analytical and problem solving skills. Basic computer skills. Retail/sales experience preferred.
Learn More about Citi
CareerBuilder.com's Advice | For your privacy and protection, when applying to a job online:
Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn More >>
By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions. |
|