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Global Headquarters: Nashville, Tennessee
North American Headquarters: Kansas City, Missouri
Privately owned by management and investors
- Offers end-to-end solutions. Asurion creates it, develops it, sells it and services it. Service includes state-of-the-art customer contact centers in Evans, Colorado; Houston, Texas; Kansas City, Missouri; Nashville, Tennessee; Salina, Kansas and Moncton, New Brunswick, Canada; and one of the industry’s most advanced wireless technology repair and reverse logistics center located in Smyrna. Offices are also located in Dallas, San Mateo and Singapore.
- Recognized as Ernst & Young Entrepreneur of the Year and as the Association for Corporate Growth’s Emerging Growth Company of the Year
- Largest provider of wireless roadside assistance services in North America
- Largest provider of wireless handset insurance programs in North America
Learn More about Asurion
Visit Our Site
Primary Responsibilities:
The Project Manager position will work closely with the Sr. Director, Technology Products and other internal customers to understand business goals and solution needs, while actively participating in business requirements definition meetings. The Project Manager will interpret those IT needs into vision, strategy, approach, and all implementation plans.The Project Manager will be responsible for developing detailed project charters and plans, specifying goals, objectives, strategy, scope, budget, scheduling, risk mitigation strategies, contingency plans, approach, requirements, deliverables, timelines, work breakdown structures, use case, test case, and training needs as necessary for all project assignments.Develop and Implement detailed project plans for site implementation and operational execution. Overall project administration, including planning, directing and controlling resources in complex work-scope projects.Estimate budgets and track cost of projects.Ensure project progresses on schedule and within budget; Monitors program timeline for changes or requests.Facilitate resolution of issues; escalate issues to project steering committee.Prepare project status reports.Identify and schedule project deliverables, milestones, and required tasks.Develop and maintain technical and project documentation.Ensure that all project deliverables are consistent with Asurion technical architecture and standards.Define and implement continuous project risk analysis and required corrective actions.Support user acceptance testing and training. Lead hand-over process to operations and production personnel.Ensures actions items on timeline are completed in a timely manner by members of the cross functional team.Facilitates meetings and conference calls to discuss program change or requests action items.Maintains and updates department process documentation.
Qualifications:
BA/BS Degree; (Business, Engineering or associate technical field).
Minimum of 5+ years or more experience in managing projects and related project management experience.
Prefer PMP certification
ERP experience a plus.
Solid project management skills with ability to multi-task and manage projects in a cross functional environment.
Superior problem solving, communication and negotiation skills including effective leadership, planning and motivational capabilities.
Excellent organizational, project management, and time management skills
Ability to build and maintain relationships internal and external relationships.
Proficiency in project management tools and procedures; strong people management and conflict resolution sills.
Strong teamwork, interpersonal skills and problem solving skills required.
Excellent verbal and written communication skills, as well as ability to present and explain technical information in a way that established rapport, persuades others, and gains understanding.
Ability to push hard and affect positive change fast in a dynamic high standards environment while maintaining a positive approach with peers and subordinates.
Proficient with MS Project, MS-Excel, MS-Word, & MS-Power-Point suite.
Clarity software experience a plus
Supply Chain or Insurance Industry experience a plus.
About Asurion:
Asurion is one of the largest and fastest growing subscriber-based businesses in North America. We serve millions of wireless customers worldwide and are the industry leader in Handset Insurance Services, Warranty Management and Equipment Maintenance Services, Debt Protection, Mobile Applications and Roadside Assistance Services. We offer end-to-end solutions. We create it, develop it, sell it and service it. Asurion has been recognized as Ernst & Young Entrepreneur of the Year and as the Association for Corporate Growth’s Emerging Growth Company of the Year. To learn more about Asurion please see visit us at /aboutus/aboutus.html
EOE/M/F/DV
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