The Customer Service Account Specialist is responsible for a portfolio of accounts and is the customer-advocate that demonstrates a commitment to customer retention through superior customer service.

-Monitors status of all open orders to ensure on time delivery

-Provide customer service regarding order status and logistics issues

-Key decision making activities include: whether to request a stock transfer order, move a customer order to ship from another distribution center or request a later arrival date

-Assists in the implementation of customer specific programs in conjunction with Sales/Marketing

-Analyze customer service levels and customer satisfactio and take appropriate action to achieve service level goals by customer grouping.

-Work with carriers to expedite delivery of orders and determine correct disposition of refused product; work with billing department on confirmation of corrected invoice.

-Coordinate the return of refused/discontinued product that insures the most cost efficient freight rates

-Allocate product to customer orders in a low inventory situation to maintain high levels of service for key accounts

-Manage the information flow from the VMI partner to Dial's inventory system

-Leads efforts to identify and improve results and processes

US-AZ-Scottsdale

Loading Map...