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Job Title Job posted on: 11/6/2009
Loan Service Counselor
Company Overview
Wachovia is now part of Wells Fargo (NYSE: WFC). Together, we are a leading financial company with a legendary reputation for strength and stability that can offer more convenience and resources to help our customers reach their financial goals. We are a diversified financial services company providing banking, insurance, investments, mortgage and consumer finance across North America and internationally. Our vision: We want to satisfy all our customers' financial needs, help them succeed financially, be the premier provider of financial services in every one of our markets, and be known as one of America's great companies.
Job Description

Loan Service Counselor Collects on designated delinquent accounts. Maintains good customer relations with borrowers, and effectively solves problems in an effort to resolve account delinquency and prevent losses.

RESPONSIBILITIES:

  • Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers. Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards. Escalates calls to the RCC Management Team as needed.
  • May be required to initiate external contact with customers or perform basic skip tracing.
  • Other duties as assigned

    QUALIFICATIONS:

  • High School or equivalent certificate required.
  • Previous collections and/or customer service experience preferred.
  • Strong verbal and written communication skills, preferred.

    SCHEDULE: Monday - Friday 3 DAYS: 8 am - 5 pm 2 DAYS: 12 pm - 9 pm *MUST BE AVAILABLE EVERY OTHER SATURDAY – hours may vary due to business needs**

    		•
    Job Requirements
     


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    Job Overview
    Company:
    		 Wachovia
    Location:
    		 map it!US-CO-Lone Tree
    Employee Type:
    		Full-Time
    Industry:
    		 Banking - Financial Services
    Manages Others:
    		No
    Job Type:
    		Banking
    Consultant
    Req'd Education:
    		Not Specified
    Req'd Experience:
    		Not Specified
    Req'd Travel:
    		Not Specified
    Relocation Covered:
    		No
    Contact:
    		 Not Available
    Phone:
    		 Not Available
    Email:
    		 Send Email Now
    Fax:
    		 Not Available
    Ref ID:
    		288036
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