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Morgan Stanley

Morgan Stanley is a global financial services firm offering a complete range of financial services to a large and diversified group of clients and customers, including governments, corporations, institutions and individuals throughout the world. The talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity and excellence. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and to grow.

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Global Offices
OPS ASG Support Analyst - New York


Status
Full-Time

Location
map it!US-NY-New York



City Position is Located
map it!US-NY-New York

Contact:
Not Available


Job Category
Information Technology

Education:
4 Year Degree

Reference Code
PCK505-233633

Job Description

Position Category: Information Technology

Position Title: OPS ASG Support Analyst - New York

Job Level: Associate/Sr Associate

Location: USA - NY - New York

Education Required: Bachelors Degree

Position Description:
The Support analyst will join the New York CPCS support team situated within the Production Management Practice Area Group. Reporting directly to local management she/he will be responsible for the effective delivery of OPS ASG services, primarily Incident and Problem management; confidently communicating with all levels of Application and Operations managers to bring outage to resolution; escalating where necessary and ensuring incident post mortems and follow-up items are clearly documented.

This is a diverse role, which provides great personal development opportunities and will suit an astute application support analyst with an appetite for responsibility, front office business contact, hands-on technology exposure and daily challenge in a dynamic environment.

The successful candidate will exhibit strong business and technical skills having experienced a wide variety of functions/ technologies preferably within a banking environment and be able to apply these to troubleshooting significant system outages. Strong leadership qualities are essential since the role involves:

  • Chairing outage resolution conference calls, managing significant incidents and coordinating communications.
  • Initiating, growing and shaping processes, procedures and strategies to make the team more efficient
  • Familiarity with ITIL service management frameworks would be of benefit.
  • Presenting to the wider group and sharing best-practice.
  • Leading projects and initiatives within the team to implement new strategies; manage events (infrastructure change, software releases, business continuity tests etc.) and on-board support for new business areas or renovated systems.
  • Developing and coaching others.
  • Marshalling offshore resources providing level 1 and level 2 support cover for server side incidents.
  • Acting a key point of contact for multiple development teams
  • Acting as a primary escalation/communication point between Application development teams and Business Units
  • Challenging existing practices to strive for continuous improvement

    Skills Required:
  • Intermediate knowledge of UNIX operating systems
  • Familiarity with relational database concepts and basic sql syntax
  • Familiarity with client/server based application architectures.
  • Prior financial services industry experience
  • Prior application support experience
  • Perl and shell scripting
  • Excellent prioritization and time management
  • An analytical approach to problem solving
  • Client facing
  • Strong written and verbal communication skills

    Skills Desired:
  • ITIL Certification
  • Familiarity with IT infrastructure – networks, storage, unix system administration etc.
  • Familiarity with application infrastructure – MQ, Autosys, Databases (Sybase an advantage)
  • Software development experience or previous close development team contact

    Job Requirement

    .


    Click here to apply:




    It is the policy of Morgan Stanley to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, age, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.

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