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Job Title Job posted on: 10/30/2009
Customer Service Representative (CRC)
Company Overview
Wachovia is now part of Wells Fargo (NYSE: WFC). Together, we are a leading financial company with a legendary reputation for strength and stability that can offer more convenience and resources to help our customers reach their financial goals. We are a diversified financial services company providing banking, insurance, investments, mortgage and consumer finance across North America and internationally. Our vision: We want to satisfy all our customers' financial needs, help them succeed financially, be the premier provider of financial services in every one of our markets, and be known as one of America's great companies.
Job Description
RESPONSIBILITIES: Responsible for servicing the transactional needs of all direct and indirect loan customers via inbound telephone contact while delivering high quality service along with accurate and professional responses to customer inquiries. Required to maintain an Availability score of 90%, a Call Quality score of 45 or higher, service a minimum of 80 calls per day and maintain a Schedule Adherence Rating of 90% or above. Handles basic customer inquiries and processes customer transactions (i.e. Account File Maintenance, Contract Copies, Statement Copies, ALP Information, Payoff Requests, Direct Debit Requests, Due Date Changes). Cross-sells a third party financial service provider product at the end of each call, as appropriate. Sends e-mail requests to appropriate departments to complete customer transactions. Documents customer information in computer system REQUIREMENTS: High School diploma or equivalent certificate required. Minimum of one year customer service experience or one year financial services industry experience required. Previous exposure to call center environment preferred. Strong customer orientation/sensitivity and professionalism required. Excellent verbal and written communication skills. Well-developed organizational and time management skills. Self-motivated and able to work with minimal supervision. Proficient PC skills/Typing Skills (30 wpm), Bilingual (English/Spanish) preferred. HOURS: Must be able to work as early as 7 am and as late as 9 PM, Monday - Friday, possibly open on Saturday in the future. Mon - Fri, 40 Hours
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Job Overview
Company:
 Wachovia
Location:
 map it!US-TX-Irving
Employee Type:
Full-Time
Industry:
 Banking - Financial Services
Manages Others:
No
Job Type:
Customer Service
Req'd Education:
Not Specified
Req'd Experience:
Not Specified
Req'd Travel:
Not Specified
Relocation Covered:
No
Contact:
 Not Available
Phone:
 Not Available
Email:
 Send Email Now
Fax:
 Not Available
Ref ID:
288639
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