Linux Systems Administrator II

Description Rackspace Hosting Named #43 on FORTUNE 2009
List of “100 Best Companies to Work For” in America

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all sizes and kinds globally.  Today we serve thousands of customers from data centers around the world.  Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 2,700 Rackers employed worldwide dedicated to providing customers our premier hosting services.
 

The Linux Systems Administrator provides technical support and technical consulting for Rackspace customers. Administrators have both direct (phone) and indirect (via email) contact with customers to assist in troubleshooting and maintaining complex web server configurations. Linux Server technicians have an extensive knowledge of web hosting technologies of Linux/Unix operating systems, and are able to handle over 90% of all customer issues that may arise.
Responsibilities:  

• Provide fanatical customer service at all times. Go above and beyond to solve any and all customer issues. Customer service focus is a must.
• Proactively monitor customer trouble tickets.
• Ensure that all tickets and phone calls are handled within appropriate service level agreement timeframes.
• Escalate tickets as needed
• Serve as an escalation point for lower level support technicians.
• Participate in rotating on-call schedule as a senior member of customer operations.

Requirements The Most Competitive Candidate Will Have The Following:

• DNS fundamentals, including diagnostics with Unix tools
• Network fundamentals, including diagnostics with Unix tools
• RedHat Linux experience
• FreeBSD 4.x
• Sun Solaris 7 and 8
• Apache 1.3 and/or 2.0
• Sendmail
• Qmail & VPopmail
• VS-FTPD
• OpenSSH daemon and client
• Plesk Control Panel
• Generating and managing SSL certificates using openssl
• 3-5+ years experience
• RHCE - Certification is a plus, but not required
• Degree is a plus, but not required

Rackspace Hosting is an Equal Opportunity Employer


The above information has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.