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Collection Specialist

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Job Snapshot
Location:
Kansas City, MO 64129 (map it!Map it! )
Employee Type:
Full-Time
Industry:
Credit - Loan - Collections
Manages Others:
Not Specified
Job Type:
Sales
Experience:
Not Specified
Relocation Covered:
No
Post Date:
11/5/2009
Contact Information
Ref ID:
6203BR
Description Position Profile

 
Position:  Collections Specialist                                               
Reports To:         Collections Supervisor
                                              

Purpose/Description:

Primary customer contact position for the collection of past due and coming due installments on Transport Funding loans.

Core Responsibilities:

  • Initiating calls and letters to delinquent customers soliciting and arranging for prompt payment of past due amounts owing.

  • Negotiating acceptable repayment arrangements over time with customers to liquidate delinquency.

  • Receiving incoming return calls or customers service calls from finance customers needing assistance with payment arrangements or other account information.

  • Initiating calls to customers whose collateral is reported to be uninsured and arranging with customers or insurance agents for proof of insurance coverage.

  • Communicating with Arrow branch managers regarding potential problem account situations and soliciting their input and/or assistance.

  • Counseling with customers regarding loan modifications, payment extensions and repair loans as needed and requesting management approval when required.

  • Co-ordinating with outside repossession services for the return of collateral.

  • Maintaining a record of all contacts in the customer's call history loan record.

    Competencies:

  • Communication

  • Professionalism

  • Negotiation Skills

  • Persuasion

  • Customer Service

  • Teamwork

  • Goal Orientation

  • Technical/Functional Expertise

    Skills & Knowledge: (when applicable)

  •         PC proficient with high level experience of Microsoft Word.

  • Skilled in the use of loan management software programs.

  • Adept with numbers.

    Minimum Education and Experience:

  • High School diploma.

  •          Two years experience in secured loan collections or unsecured collections.

    Volvo Group North America is an Equal Opportunity Employer

    E.O.E./M/F/D/V

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