The Bartech Group, one of America's largest and fastest-growing staffing firms, continues to elevate the staffing industry to a higher level of thinking. Bartech Enterprise Staffing specializes in temporary and direct placement of Engineering, IT, Technical, Finance & Accounting, and Professional staff.

Currently we are seeking individuals for the following position:
CALL CENTER SERVICE MANAGER
Client Located in TAMPA, FL

- Prior experience with East business ordering and billing systems
- Prior experience in an e-Commerce environment
- Ability to work with cross-functional teams
- Ability to work and communicate with international teams
- Bi-lingual
- This position is national in scope; candidate must be flexible to support hours of operations. The Center's hours of operations are currently Monday through Friday, 8 AM to 6 PM EST. However, extended hours may be required including potential weekend support.
Position responsible for providing timely and accurate written communications via live chat application to small and medium-sized business customers via Verizon.com web site.
- Responsible for assessing business customers needs while determining the appropriate products to support their application.
- Candidate should be efficient in maneuvering through legacy systems and effective in accessing and utilizing on-line reference tools and applications
- Candidate should be able to exercise judgement and discretion within established policies and procedures.
- Candidate is responsible for providing Help Desk support to customer inquiries with regard to orders, products and/or technical assistance managing account on-line.
- Candidate is expected to achieve quality, productivity, revenue (transitioning to a sale) and reliability measurements.