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In 1955, in a small storefront on Indianapolis' north side, H. H. and Fansy Gregg first walked the sales floor of their new appliance store. The Gregg's new store featured washing machines, clothes dryers, refrigerators and outdoor grills. Not long after, the family began selling black & white and the newest color television sets, along with other electronic products.
Today, hhgregg is one of the nation's leading retailers of home appliances and consumer electronics. Still operated by the Gregg family, the services we offer continue to show that we care about our customers' complete satisfaction.
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| Delivery Manager - Cross Dock (Retail Stores) |
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hhgregg (NYSE: HGG) is a leading specialty retailer of premium video products, brand name appliances, audio products and accessories. hhgregg offers a comprehensive selection of digital televisions and appliances, which are sold at competitive prices. hhgregg focuses on providing its customers with a superior purchase experience from the time they first enter our stores to the delivery and installation of products in their homes.
ESSENTIAL FUNCTION:
The basic function of this entry level Delivery Manager position is to direct the in-home delivery and Install process and all workforce planning pertaining to product delivery and Install in a retail store. This position reports to the Central Distribution Center Manager at a remote location with dotted line day to day reporting relationship with the General Manager and Operations Manager of the store.
The average pay for the role is $28,000-$32,000 plus bonus opportunity.
PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities are essential in the daily execution of the position:
�Create workload forecasts and determine personnel requirements to achieve efficiencies.
�Monitor the outgoing and returning vehicle product loads to ensure procedures are being follow and that we maintain an accurate inventory.
�Oversee the check-in and check-out process of the delivery trucks to ensure accuracy of paperwork and inventory; make sure all inventory is accurately placed at the correct loading docks.
�Establishes and monitors the daily production schedules, priorities and ensures priorities are adhered to and that resources are utilized properly to control cost.
�Monitors procedures set forth in the department to ensure integrity and accuracy of inventory and that available resource are utilized productivity in order to control cost.
�Implements sound process improvement initiatives that drive year over year improvement.
�Supervises daily activities of staff and is held accountable for their performance.
�Determine staffing needs for optimum department operations.
�Communicates on daily basis with CDC manager/director on issues, ideas, processes, priorities, etc. to maintain department at a high level of efficiency.
�Ability to physically access all areas of working environment that he/she is responsible for to observe operations, observe associates, instruct in methods of operation, and assess needs.
CORE COMPETENCIES:
�Customer Service: Leads the organization in using customers� wants and needs to screen all decisions and actions; ensures that the customer�s perspective is taken fully into account. Creates and reinforces a customer service mindset throughout the organization.
�Developing Associates: Provides frequent, constructive feedback to continually improve performance. Grows talent by coaching for execution; provides frequent, candid and direct feedback to others. Gives others feedback on both their results and on how they achieved those results.
�Business Knowledge: Focuses intensely on using levers that drive profitable sales, margins and expense control. Invests dollars and resources that achieve the greatest returns.
�Sense of Urgency: Holds associates responsible for their actions and results. Acts with urgency when resolving associate, customer or business problems.
Team Skills: Values diverse people; shares ideas, communicates honestly and respects others. Communicates effectively with others from diverse backgrounds and perspectives and adjusts communication style, as appropriate. Builds mutual understanding, consensus and support among team members by communicating in a way that promotes understanding and commitment.
�Change Initiative: Drives changes that align with strategic priorities. Makes and communicates fact-based decisions. Takes initiative to build own awareness and understanding about the business reasons for change.
�Problem Solving Skills: Creates a �can-do� environment; encourages others to be enthusiastic about identifying opportunities, solving problems, dealing with change and executing with speed and purpose. Helps associates envision personal benefits and positive outcome of change. Makes decisions quickly based on available information and appropriate assessment of risk.
�Two Way Communication Skills: Communicates to team and keeps team abreast of information needed to perform their job. Creates an environment where people feel free to speak open and candidly. Sets the stage for productive conversations.
MINIMUM QUALIFICATIONS AND SKILLS:
�Must be willing to relocate
�High school diploma or equivalent required.
�Bachelors Degree in Logistics, Supply Chain Management desired.
�Minimum of two (2) year�s supervisory experience
PHYSICAL REQUIREMENTS:
Job Classification: Light
Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for light work.
Minimal � climbing, crawling, repetitive motions, eye/hand/foot coordination
Occasional � sitting, handling, grasping
Frequent � stooping, kneeling, crouching, reaching
Constant � standing, walking, talking, hearing
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