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Technology moves fast, and we move with it.
Learn about the newest technology while helping customers make their cell phones, computers and other electronics better, faster and stronger. Join the RTS Revolution.
Retail Technical Services (RTS), a Flextronics Company, is revolutionizing sales and customer service in the digital age. We offer excellent retail sales and customer service for our corporate partners, leading wireless carriers and electronics retailers. RTS Associates work in our corporate partners’ retail locations selling and servicing the latest and greatest wireless and electronics gadgets.
Currently RTS is in over 800 locations worldwide and continues to advance as rapidly as technology. As a non-commission sales environment with highly competitive pay rates, aggressive goals, a quarterly bonus and a focus on promoting from within, this is not just a job you will love but a career where you can grow.
Retail Wireless Customer Service Associate -Germantown, MD
Retail Wireless Customer Service Associates will:
- Provide face-to-face frontline customer support and accessory sales in the technical service department of a major wireless carrier's retail location.
- Meet minimal quota for non-commissioned up-selling of accessory equipment such as phone chargers, ear pieces, enhanced features, etc.
- Establish strong rapport and trust with customers.
- Program, troubleshoot and test cell phones and equipment.
- Instruct customers on proper use of cell phones and equipment.
- Analyze repairs and schematics to determine if extended repair is needed.
- Exchange cell phones and process all warranty claims.
- Accurately document customer interactions in multiple platforms.
- Perform opening and closing duties within the technical service department.
- Provide direction, training and support to other associates, as needed.
Compensation Package to include:
- Pay range $12-$15 per hour; eligible to receive quarterly bonus.
- Medical, Dental, Vision
- Vacation, Sick & Holiday Pay
- 401K
- One year of customer service and sales experience in a retail environment.
- Proven record of consistently providing positive customer experiences.
- An interest in selling and a desire to learn sales techniques in a non-commissioned, retail environment.
- Basic technical aptitude.
- Comfortable navigating in Windows operating systems.
- Possess excellent verbal and written communication skills.
- Strong attention to detail and ability to multi-task.
- Professional, neat appearance.
- Ability to work retail hours, which may include rotating schedules nights, weekends, holidays and some overtime.
- High School Diploma or equivalent.
- Ability to pass a complete background verification including but not limited to: Education, Employment, Credit, Criminal and Drug Screen. Qualified applicants cannot have an unresolved outstanding wireless bill.
Retail Technical Services, a Flextronics Company, is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
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