Resident Services Specialist

Description Forest City Enterprises, Inc., a $9.2 billion* publicly traded real estate company, is principally engaged in the ownership, development, acquisition and management of premier commercial and residential real estate throughout the United States. An NYSE-listed real estate company (NYSE: FCEA and FCEB), based in Cleveland, Ohio, its portfolio includes interests in retail centers, apartment communities, office buildings and hotels throughout the United States.

Coordinates general business office activities of an apartment community. Maintains knowledge of regulatory compliance and company policies and procedures related to property management.

Essential Job Functions

1. Must come to work every day and be on time. Must maintain a professional image and attitude in keeping the objectives of the company and the residents� welfare. Must be able to take direction from supervisor and be able to maintain positive relationships with all management and non-management associates.

2. Practices and implements conduct in accordance with established policies and procedures and division motto of �Exceptional Service is Our Standard.�

3. Maintains courteous and continuous communication with associates, residents and applicants, in a respectful and professional manner. Communicates with residents and families regarding questions and concerns and takes steps to resolve issues or refers them to appropriate associates. Responds to all residents in a courteous and prompt manner, prepares correspondence to residents and maintains accurate conversation records.

4. Prepares service requests when residents call and distributes to appropriate associate for completion. Ensures that all service requests are handled on an immediate basis, if possible, and that residents are notified if there must be a delay.

5. Performs administrative functions including, but not limited to: answering and screening telephone calls; typing and proofreading materials; preparing routine correspondence; scheduling appointments; screening and distributing incoming mail; maintaining files and records; schedule meeting rooms and ensuring deposits are paid and contracts are signed.

6. Performs other related functions, as assigned.

Education and Experience (Required/Preferred)

Skills and abilities normally associated with completion of high school or GED equivalency. The ability to read, understand and follow verbal and written instructions. Knowledge of general business office functions required.

Special Characteristics

May be required to work overtime, weekends and holidays. Good oral, written and interpersonal communication skills. Ability to work with others and foster an environment of team work. Attention to detail and the ability to deal with people with skill and diplomacy. Must possess good computer skills including, Microsoft Office (Word, Excel, and Outlook).

Requirements Please refer to the Job Description for the qualifications.