Business Analyst
Job Description
Job Classification: Contract
Purpose:BA needed to be part of the CALL CENTER implementation team.
70-85k contract to hire or direct hire in Mid cities
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[Click Here to Email Your Resumé] This BA will gather requirements to use for the RFP in Q1 to select a new call center/CRM system. Someone with exposure to multiple vendors (seibel, genesys, salesforce.com, etc..) is preferred. The have used waterfall in the past, but are leaning to an agile methodology now.
Key points:
SOLID BA exp
Call Center implementation/change
SDLC knowledge
Degree preferred
this is NOT just a CRM job
they have a 250 person call center
About Modis
MODIS is a leader in information technology (IT) consulting and solutions. With offices and operations in over 60 cities throughout the U.S., Canada, the UK and Europe, MODIS has the reach to deliver IT services in virtually any market. MODIS is recognized by all 50 states, the US and international governments as an approved or preferred vendor and serves Fortune 1000 and mid-market clients across every industry throughout the world.
With more than 1 million candidates in our proprietary database, MODIS has expertise in virtually all technology disciplines. And as part of the MPS Group, a $2.2 billion company traded on the New York Stock Exchange, MODIS has the financial strength and resources to ensure our clients succeed in meeting their information technology goals.
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