Customer Service Manager: Make an Impact with an Industry Leader

For the customer service enthusiast with a strong background in order and process management, join Micropump as a Customer Service manager and make a tangible impact in our dynamic and revolutionary industry. In this high profile role, you will manage all order management and customer support activities, including the support of Regional Sales Managers. You will work collaboratively with our global customer service teams to ensure orders are fulfilled efficiently and accurately. If you're a passionate customer service leader excited about working with a company impacting people everywhere, look no further than this unique opportunity with Micropump!

Established in 1960, Micropump, Inc. is the originator of magnetic drive gear pump technology - the "leak-free" pumping solution. We specialize in OEM and industrial pump applications where precise fluid control is required. Today, we are part of the Northbrook, IL based IDEX Corporation (NYSE:IEX); an applied solutions company with 4,300 employees and operations on six continents. Together we serve a highly diverse set of customers who look to our company to provide applied engineered fluidic and mechanical solutions to our exacting specifications, anywhere in the world. Although ours are the recognized brand names of the industrial world, we produce hundreds of products that touch people's lives every day. Whether you're drinking clean water, printing a photograph, buying paint for the house, putting fuel in your car, or just brushing your teeth, chances are an IDEX product was involved somewhere in the value chain. Our 30 plus business units are organized into four segments: Fluid & Metering Technologies, Health & Science Technologies, Dispensing Equipment, and Fire & Safety/Diversified Products. We offer a matching 401(k) plan and a Defined Contribution Retirement Plan.

As a Customer Service Manager located in Vancouver, WA, your mission will be to drive strategy, development and implementation of all programs related to customer service. You will ensure that customer service metrics are established, tracked, and met with the utmost customer satisfaction. Supporting and ensuring accurate and on-time order fulfillment are second nature to you, and experience dealing with international customers, specifically Latin America and Asia Pacific, will enable you to hit the ground running. Since you will be working in a highly regulated environment, your experience dealing with ISO, SOX, and Export compliance will provide you with the necessary background to understand how to maintain and improve upon existing compliance issues. SAP or related Business Operating System experience is required. Your polished communication skills will allow you to fulfill the role of a liaison between internal departments and work closely with cross-functional teams to meet and exceed support activities. Your vast experience in the manufacturing industry, with pumping technology knowledge preferred, coupled with your drive and passion for customer service, order processing, and order management will put you on the inside track for success. If you are motivated by delivering and ensuring excellence, make your next career move with Micropump today!

Related Keywords:

customer service manager, sales operations manager, order management, process management, SOX, ISO, export compliance, manufacturing, technical products, pump, valve, laboratory, SAP, business operating system, international, Asia Pacific