This position will be the primary contact for site administration for a Business Travel Client. In addition, the person hired will be responsible for providing support to American Express Client Servicing Managers to assist them with driving adoption, resolving issues and improving profitability of their clients? online program. The position will be responsible for:
- Resolving 1st and 2nd level support issues in tandem with EFC.
- Monitoring feedback from client?s travelers via email inbox.
- Providing to GetThere any User Upload Files in the approved GT formatting for processing.
- Acting as TMC liaison between GetThere Client Manager and Client to ensure any site optimization and/or customization will interact with the American Express? mid/back office reporting and fulfillment to ensure no gaps or breaks in service.
- Ensuring notification to all Travelers/Users their initial WWID and Temporary Password
- Resolving Product Support Issues
- Reducing Error Reporting
- Driving adoption of the online tool
- Improving First Pass Yield
- Creating custom communications and custom site messages

Excellent understanding of site administration of GetThere is required
- Strong understanding of how online booking tools interact with mid/back office systems is mandatory
- Solid understanding of other booking tools such as Cliqbook and AXIOM is helpful
- Excellent communication skills
- Ability to change site based on client needs and goals
- Solid analytical and problem solving skills
- Strong team player

This position will be centralized in the Phoenix, Mt Laurel or Tampa locations