Customer Service and Operations Manager
CUSTOMER SERVICE AND OPERATIONS MANAGER
INVITATION ONLY CAREER FAIR. MUST APPLY ON-LINE TO BE CONSIDERED~
Invitation Only Career Fair to be held on Friday, November 13th, 2009. Multiple positions open for a Customer Service and Operations Manager at San Francisco Int'l Airport. Please apply on-line to be considered.
Hertz is currently looking for highly motivated college graduates who want a CAREER. As an Customer Service and Operations Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This “hands-on” knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities. If you are searching for new challenges and rewards, Hertz offers exciting career opportunities to get you to the next level and beyond.
As a Hertz Customer Service and Operations Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company. A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, scheduling adequate staff coverage, handling customer issues and requests, reviewing competitive situations and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be.
In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation counts, car and model availability, preventive maintenance schedules, etc.
In your position as a Customer Service and Operations Manager, you will move between these key areas of responsibility, learning the functions of each, and in that way gain a working, on-site knowledge of the business that can help you move into higher management ranks.
Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal!
Some of the benefits employees are eligible for include:
- Medical
- Dental
- Vision
- Life Insurance
- Dependent Life Insurance
- Vacation
- Holidays
- Sick Days
- Retirement Plan
- Income Savings Plan
- U.S. Savings Bond
- Employee Discounts
- Tuition
- Reimbursement
- Employee Stock Purchase Plan
Educational Background:
Bachelor's degree required, focus in a business-related field preferred.
Professional Experience:
Management, Customer Service, and Sales experience preferred.
A background managing a unionized workforce is helpful
Experience in car rental, hospitality, or tourism a plus.
Familiarity with Lean/Six Sigma/Toyota Management techniques is an advantage.
Skills:
- Professionally direct employees including: training, setting expectations, follow up and corrective action.
- Excellent communications skills with the ability to engage in verbal interactions with customers.
- Strong sales skills.
- Strong problem-solving and decision making skills.
- Ability to project professional appearance.
- Must have basic computer skills and knowledge of Microsoft Office programs.
- Proficiency in English.
Must have a valid driver's license.
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
EOE M/F/D/V
Career
Whether you're just starting your career or are an experienced manager searching for new challenges and rewards, Hertz offers a variety of exciting career opportunities.
If you're a motivated self-starter, if you thrive in a fast-paced and ever-changing environment, we can empower you to advance your career.
If you'd like to gain valuable industry insight, our entrepreneurial culture can give you on-the-job knowledge of growing a business from the ground up.
If you're searching for a fast-track development program where you can learn all aspects of the business and develop leadership skills, we can help you can create your own future.
At Hertz, we welcome talented and competitive people, and reward them with outstanding career development, personal growth and leadership opportunities. Join the winning team at a company whose reputation speaks for itself - join Hertz.