Job Description
Technology Services Engineer - Amarillo, TX
INTEGRITY ... COMMITMENT ... IMAGINATION ... TEAM WORK ...
As a global leader in the imaging technology and office automation industry, these are the qualities Ricoh Americas Corporation seeks in our staff. Recognized worldwide for high quality products and superior customer service, Ricoh is committed to taking the lead in designing the future of this exciting and evolving industry. If you are a highly motivated professional with the talent we seek, now is the time to join Ricoh Americas Corporation ! As the Technology Services Engineer, you will be viewed as the consultant in field repair solutions for digital products/systems by customer and organization; and apply established policies, procedures, and past precedents where applicable to resolve and make service recommendations and decisions.
Responsibilities also include:
Implementing solutions to a wide range of difficult or complex service problems, supporting the entire range of company products.
Consulting with external organization resources or supervisor on extremely complex or unique situations.
Conducting workshops/seminars on digital systems or product technology and application for less experienced associates to help improve their proficiency and effectiveness in the application of diagnostic techniques and solutions.
Working with limited supervision and Independently determining methods and procedures for new work assignments.
Possibly serving as a team member or team leader within own work area or on a cross-functional team.
Qualified candidates will possess:
Qualified candidates will possess:
7 or more years of directly related digital repair and maintenance experience
Bachelors degree or equivalent work experience
Electronics training or experience
Novell (CNA or CNE) Microsoft (MCSE or MCITP) Cisco (CCIE) or CISSP, Comptia A+, and Net+ Certification
Advanced level understanding of company products, specifically digital products, component parts and their application
Effective oral and written communications skills
Solid analytical, time management, teamwork, customer relations, and organizational skills
Advanced level understanding and application of diagnostic tools, service aids, and product schematics
Only those candidates meeting the above requirements will be contacted. No relocation or visa sponsorship is planned for this position.Ricoh Americas Corporation offers a competitive compensation package that includes base salary, medical/dental, 401(k), pension plan, and more. As part of our pre-employment process, we require that applicants agree to submit to drug and background screenings. We will contact only those who are a potential match.
For more information on Ricoh Americas Corporation, please visit us online at www.ricoh-usa.com
At Ricoh Americas Corporation, "equal opportunity " is more than a line at the bottom of an ad. It's a commitment we put up front. EEO M/F/D/V.
No Recruiters or Agencies, please. For immediate consideration, interested candidates should email resume and salary requirements, in MS Word format only, to [Click Here to Email Your Resumé] or apply online. Be sure to reference the Reference code in the subject line of your email. ONLY qualified candidates should apply.
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