6 months of Telephone Customer Service Experience is required
Sit at desk & receive inbound and make outbound calls all day with headset.
Must speak English clearly.
Must maintain perfect attendance.
Demonstrated ability to listen effectively, use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers. Excellent interpersonal skills.
Must be very proficient at typing and keyboard while talking with customers on the phone Demonstrated ability to access and interact with automated systems and to use them efficiently.
Analyze situations and completes research to ensure no rework or follow-up issues.
Apply knowledge of policies and procedures, products, legislation and claims workflow.
Interact with systems to ensure claims are paid or denied based on tearms of contract. Initiates interaction with other areas to ensure claims are handled properly and thouroughtly.
Performs other duties as assigned.
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About Kelly Services
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a world leader in workforce management services and human resources solutions. Kelly offers a comprehensive array of temporary staffing, permanent placement, outsourcing, and consulting services. Kelly serves clients around the globe and provides employment to 650,000 employees annually. Revenue in 2008 was $5.5 billion. Visit www.kellyservices.com
À propos des Services Kelly
Kelly Services, Inc. (NASDAQ: KELYA) (NASDAQ: KELYB) dont le siège mondial est situé à Troy dans l'État du Michigan (États-Unis) est un leader mondial en solutions liées aux ressources humaines comme la dotation de personnel temporaire, l'impartition, la coordination sur place de main-d'œuvre ainsi que le placement permanent chez ses clients, et ce, à l'échelle internationale. Kelly emploie plus de 750 000 personnes chaque année dans des domaines aussi variés que le travail de bureau, la comptabilité, l'ingénierie, les technologies de l'information, les services juridiques, la science, le marketing, les services créatifs, l'industrie légère, l'éducation et les services de santé. Le chiffre d'affaires de Kelly s'élevait à 5,5 milliards de dollars américains en 2008. Consultez notre site www.kellyservices.com.
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