CUSTOMER SERVICE/ADMIN Full Time

Description CUSTOMER SERVICE/ADMIN FT —— $12-15/hr. good phone and computer skills a must. Apply online at www.npejobs.com WEB OS18389

Source - Orlando Sentinel

Requirements * Answering and returning phone calls from customers and prospects: While our phone does not ring off the hook, we probably receive about 20-25 calls/day. Most of the calls will involve answering questions about our programs and services, as well as customer service questions or tasks (such as program upgrades, account updates, etc.). You’ll be responsible for answering the phones, and returning any missed calls same businses day.

* Responding to customer service emails and tickets: We get quite a few emails every day. You will need to respond to each of these with basic information we’ll provide. You need to be comfortable with using email and be a good typist.

* Filing: Basic stuff to keep up with the paper flow.

* Daily mail fulfillment: The majority of new customers join our programs through our website, so when a new member joins you will be responsible for preparing and mailing the appropriate 'welcome' package. We also reward our loyal customers by sending them a 'thank you' letter and promotional gift item. These are very simple items to fulfill and the business management software we use will alert you exactly when these need to be done. The amount of mailings will vary from day to day, but most days it's a couple hours worth of copying, labeling, assembling packages, and getting them out the door.

* Special Project Work: At any given time we will be working on various projects that will require your assistance. This is where you will need to be adaptable. Such projects would include: promotional marketing mailings, data entry projects, fulfillment of product promotions, assistance with new product launches, internet research, etc.

* Various Administrative Tasks: These will include typical tasks to assist in the flow of operations in the office. Such as: sorting incoming faxes, outgoing faxes, office supply and mail supply lists, keeping track of product supplies, inputing and/or updating client information in database, etc.