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Our vision is to be the first-choice provider for customers seeking energy solutions in the complex and changing energy marketplace.
Learn More about Constellation Energy Group
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The Associate, Sales Support is the primary liaison and point of contact for all Sales related issues pertaining to the sales process cycle surrounding other functional groups such as Credit, Contracts, Risk, Gas Operations, and Accounting. This position will be involved in higher level process improvement projects from time to time, as the expert on internal sales processes as well as providing training/on-boarding of new sales reps. Responsibilities include but are not limited to:
Investigating and solving any customer issues including invoicing and pricing. Acting as primary customer contact on issues. Tracking issues from generation through resolution via Customer Issue Tracking application.
Acting as primary liaison between Sales and other functional groups. Solving problems that arise in any segment of the sales pipeline from suspect identification through invoicing including Credit, Contracts, Legal, and other issues.
Identifying and optimizing process inefficiencies in the sales process and assisting in developing and implementing solutions. Acting as a member or leader of project teams to address larger process improvement projects.
Developing various process metrics for measurement and process components and reporting on those. Making recommendations on any methods for optimization.
Creating sales reports as requested by Sales reps.
Coordinating rollout of new or revised product offerings to customers by involving Marketing, Business Strategy, and other functional groups.
Providing initial training and on-boarding of new sales reps.
- Required - Bachelor's Degree in business related field of study or equivalent experience
Preferred - MBA or advanced degree in related business field
Required - 4 years of retail energy experience
Preferred - 4 years of experience in retail natural gas operations and/or sales
Highly proficient in Word, Excel, PowerPoint, email, and the Internet
Exceptional written and oral communication skills to function in a team environment and to maintain rapport with employees and customers
Strong analytical skills, attention to detail, problem-solving, and independent decision-making
Flexibility on the job and the ability to work under multiple, daily deadlines
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations
Ability to write reports, business correspondence, and e-mails
Ability to effectively present information and respond to questions from supervisors, colleagues, and customers.
Ability to manage several different tasks simultaneously
Ability to maintain confidentiality of all information at all times
Travel as required by CNEGH customers' and businesses' needs
We offer competitive benefits to our employees on
a partnership basis including health care choices,
a retirement plan, insurance coverage choices, and
flexible spending accounts. Our program is
comprehensive, giving our employees and their
families peace of mind that their needs can be met
for their health, emotional, and financial well
being. Employees receive company paid vacation
time, holidays and sick time. And, because we
realize that time away from work is important,
employees begin accumulating vacation time during
their first month at work.
We are North America's largest competitive provider of power to wholesale, commercial, industrial and public-sector customers, one of the top gas marketers and a leading supplier of coal to customers around the world. Our customers include more than two-thirds of the FORTUNE 100 companies, as well as some of the world’s largest producers and consumers of power, natural gas, oil and coal. We own a diverse fleet of power plants and are a leader in the potential development of new nuclear plants in the U.S. Through our regulated utility, Baltimore Gas and Electric, we deliver electricity and natural gas to customers in Central Maryland.
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