At TDS,® we provide innovative Voice, Internet and Entertainment services to rural and suburban communities nationwide, as well as leading edge-business technology. But it's our commitment to each community we serve that truly sets us apart. TDS serves 1 million customers in 30 states.

ACCOUNT REPRESENTATIVE/EXECUTIVE

Job Summary

TDS' reliable, high quality products and responsive customer service don't just happen by accident. They happen as a result of the creativity, dedication, talent, and professionalism of every member of our TDS team. Every day, TDS' 2,700+ employees dedicate themselves to exceeding customer expectations and earning customer loyalty. 'Delighting Customers' are not buzzwords at TDS; they're part of our company's mission.

Telephone and Data Systems, Inc. [AMEX: TDS, TDS.S], the parent company of TDS Telecommunications Corp., earned a ranking of 478 on the 2008 Fortune 500® list of the nation's largest corporations. The company was also ranked at number 12 on Fortune's list of the 50 fastest growing companies according to one-year profit growth.

Employment at TDS is subject to post offer, pre-employment drug testing. EEO/AAP Employer

TDS'' reliable, high quality products and responsive customer service don''t just happen by accident. They happen as a result of the creativity, dedication, talent, and professionalism of every member of our TDS team. Every day, TDS'' 3,000+ employees dedicate themselves to exceeding customer expectations and earning customer loyalty. ''Delighting Customers'' are not buzzwords at TDS; they''re part of our company''s mission.

The Account Representative is responsible for acquiring new customers and new business opportunities. Our sales force focuses on selling voice and data products: local, long distance, DSL and Internet services in the Telecom industry. Specific responsibilities include cold calling to identify leads and generate new accounts, contacting and setting appointments with prospects, exploring and identifying needs, conducting pre-meeting research on leads to understand their company, evaluating the market, and matching the needs of prospects with the services from TDS Metrocom. Account Representative in this role will take personal responsibility for the care of the customer from closing through transition to the team responsible for retention and growth of the account..

Day To Day Responsibilities

  • Contacting cold prospective business customers in person and telephone to obtain appointments.
  • Utilizing networking and referrals to obtain additional appointments.
  • Writing and submitting accurate and timely orders following the established sales process.
  • Making sales calls to determine customer needs.
  • Auditing prospect's billing inaccuracies, developing a tailored solution, and presenting the solution to the prospect.
  • Closing sale and submitting order process forms.
  • Transitioning account to the team responsible for retention and growth.
  • Contribute to sales meetings and sales training as directed.
  • Participate in trade shows, industry events and customer entertainment activities.
    Maintain relations with contacts and lead sources
    •  

    Qualifications

    Required Qualifications:
  • 2 or more years outside sales experience
  • 1 or more years of experience in prospecting and generating leads through cold calling
  • Must have and maintain a valid drivers license, reliable transportation and insurance


    • Other Qualifications:
  • Telecommunications outside sales experience.
  • Track record of success in business to business sales.
  • Excellent verbal and written communications skills including the ability to convincingly persuade others as evidenced in personal interviews and via telephone.
  • Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.
  • Ability to work independently as evidenced by identifying problems, gathering data, weighing the facts, consulting others as necessary, making decisions and effectively implementing the decision.
  • Computer literacy (i.e., Excel, Word, email, Internet)
  • Must maintain quota levels.


    • Benefits
    As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. Here is a sample of what we have to offer for full-time employees.

    Insurance:
    Medical, Dental, Vision, and Life Insurance ' Eligible Immediately

    Paid Time Off:
    Vacation, Personal Time, Sick Time, and Holidays

    Investments:
    401K ' Eligible Immediately, Pension, Employee Stock Plan, and Flexible Spending Accounts

    Additional Benefits:
    Education Assistance, Telephone and Internet Concessions, and Personal Computer Purchase Program

    Other:
    Extensive Training Program, Recognition
    Programs, Cell Phone Allowance and Mileage Reimbursement

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