Job Overview
Job Title: CSR
Job Category: Warehouse
Employee Status: Full-Time
Location:
Base Pay: N/A
Requisition Number: 134
Company Overview

At OHL, our customers count on us™ to provide visibility throughout their entire supply chains, offering solutions that are flexible and making sure their shipments clear customs and arrive on time.

OHL is a leading third party logistics (3PL) company providing comprehensive supply chain management solutions that span the globe. Founded in 1951, OHL has continuously grown and adapted to meet the changing needs of our customers throughout the years. Our dedication to excellent customer service is evidenced by the following awards and recognition:

· Logistics Management Magazine named OHL a "Top 3PL Service Provider."

· Global Logistics & Supply Chain Strategies recognized OHL as one of the "100 Great Supply Chain Partners."

· World Trade Magazine listed OHL as part of the "Fabulous 50 Plus One" honoring companies driving logistics forward.

OHL is an Equal Opportunity Employer.
Job Description

The customer service representative carries out all customer service activities such as responding to inquiries, processing orders, and handling customer complaints in a prompt, courteous and effective manner. The customer service representative would be in charge of handling all inbound and outbound activities for the account. Some duties would include but not limited to: Printing customer required shipping and receiving documents, reporting weekly/monthly KPIs, inventory adjustments, scheduling of inbound and outbound shipments, direct customer interaction, and other clerical duties as instructed by operations manager.

Candidate Qualifications

HS Diploma/ GED 2 - 3 years

Minimum high school diploma required, Associate preferred. Minimum two years customer service experience. Excellent computer skills required, and previous experience with Accuplus System a plus. Ability to multi-task, close attention to detail in a fast-paced environment.

Must have above average experience with Excel, with the ability to create spreadsheets, formulas, and macros, etc.

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