Vangent is a leading global provider of Consulting, Systems Integration, Human Capital Management and Business Process Outsourcing services to government, commercial, education, and healthcare organizations. Vangent is a diverse, prosperous and rewarding place to work, where our employees are provided with competitive benefits, educational assistance and career growth opportunities. Every employee is valued for their talents and contributions, and takes pride in doing work that shapes the impact of services to our customers, aiding in the overall success of the company. Vangent is an Equal Opportunity Employer M/F/V/D.ResponsibilitiesProvide knowledgeable responses to telephone inquiries in a courteous and professional manner. Maintain a current understanding of the processing procedures to respond to numerous phone inquiries. Adhere to the Privacy Act as it relates to the confidentiality of information released. Continually look for and suggest process improvements which will benefit Vangent and our customers (internal and external). Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid. Assist with the delivery of internal employee training for new and temporary employees as requested. Report problems that occur and assist with the resolution. Utilize databases and written materials to look up and provide information to telephone inquiries.Respond to telephone inquiries within the set departmental staffing and time parameters. Maintain appropriate documentation of phone inquiries. May be required to work Vangent scheduled holidays. Overtime may be required. Perform other related duties as assigned.

High School diploma or equivalent required. Minimum 6 months customer service/secretarial/telemarketing experience required. Must be able to speak English clearly and professionally. Spanish fluency a plus. Must be able to type a minimum of 20 WPM. Ability to effectively work within established contractual turnaround times required. Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks. Proven ability to work as a member of a team is required.To work on the Public Inquiry Contract, employees may not have a Federal student loan appearing on the NSLDS database with an unresolved default status reported. This will be checked initially and monthly thereafter. Individuals with an unresolved default status reported will not be permitted to continue performing their assigned duties. All PIC personnel will be required by contract to undergo program update training as student financial assistance programs change. Security Clearance Required~CB~

Headquartered in Arlington, VA with over 5,500 employees worldwide, Vangent, Inc. is a leading global provider of Consulting, Systems Integration, Human Capital Management and Business Process Outsourcing services to the U.S. federal and international governments, higher education institutions and corporations. Clients include the Centers for Medicare & Medicaid Services, the U.S. Departments of Education, Health and Human Services, Justice and Labor; the Equal Employment Opportunity Commission and the U.S. Office of Personnel Management, as well as Fortune 500 companies.