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We're Newell Rubbermaid, a global marketer of consumer products with a powerful brand family that touches people everyday in everything they do. Our company is headquartered in Atlanta, Ga., and has approximately 26,500 employees worldwide.

At Newell Rubbermaid...

Our vision is to be a global company of Brands That Matter™ and great people, known for best-in-class results.

It's our people that make it all possible. Interested in making the world a better place? We invite you to explore our current opportunities.

Benefits of working with
Newell Rubbermaid:
Along with great brands and amazing career opportunities, Newell Rubbermaid offers competitive benefits to our employees. Newell Rubbermaid's 401(k) Savings Plan allows you to set aside pre-tax dollars for your retirement and our Flexible Spending Accounts make it easy to set aside money, before taxes, to use for medical needs. The Newell Rubbermaid Health & Welfare Plans assist you with obtaining proper health and dental care when needed and, at the same time, protect you from the financial hardship that can accompany sickness, accident or death. Newell Rubbermaid offers medical, dental, disability, life insurance, accidental death and dismemberment and prescription drug plans.

Customer Service Representative-mimio
map it!US-MA-Cambridge



Newell Rubbermaid's innovative global technology solutions enable businesses, educational institutions, and consumers to more efficiently share, manage and organize information.  Our global technology brands platform includes DYMO®, label/CD/DVD printers and file scanning software (www.dymo.com), CardScan®, business card scanners and contact management software featuring AtYourServiceTM (www.cardscan.com), EndiciaTM, online shipping, mailing and customized postage solutions (www.endicia.com and www.pictureitpostage.com) and MimioTM, interactive whiteboards and digital ink recorders (www.mimio.com).  These technology brands join a rich heritage of brands at Newell Rubbermaid including Calphalon®, EXPO®, Goody®, Graco®, Irwin®, Lenox®, Paper Mate®, Parker®, Rolodex®, Rubbermaid®, Sharpie®, and Waterman®.

 
The role of this position is to act as the primary point of contact for order placement, and internal/external status inquiries for mimio via phone and e-mail. The individual will also work closely with sales & operational management, as well as existing support staff to gather and interpret relevant data (pricing, order status, product availability, etc.), investigate problems, find root causes, and develop solutions.  This position will be based at mimio headquarters in Cambridge, MA.
 
Essential Duties:

  •  Order Placement/Status via phone, fax, and email from internal & external customers
  •  Respond to logistics-related inquiries
  • Work closely with Finance, Sales, and Production Planning to resolve transactional or logistics-related issues
  •  Provide analytical support for historical sales data
  •  Coordinate order entry, expedites, returns, and other supply chain related activities
  •  Act as a functional backup for mimio's customer service team.

     

    Qualifications:

    Education:

  • High school diploma required
  • Bachelor's Degree or relevant experience preferred
  •  3-5 years of sales administration experience required, customer service experience a plus.
  • Computer system proficiency (Windows applications, etc.), SAP and/or Saleforce.com experience a plus
  • Quantitative and analytical skills
  • Familiar with logistics and production planning concepts
  • Strong phone etiquette skills, verbal communication, grammatical and professional business skill sets
  • Leadership, organizational and follow-up skills are required
  • Outgoing, confident and detail oriented
  • Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere
  • Self-Starter, with a strong sense of personal responsibility.
  • Team player with a positive, upbeat, can-do attitude
     
     
     
     
    Education:
    • B.S. preferred
     
    Work Experience Requirements:
    • 1-2 years of customer service experience required
     
    Technical Experience and other Requirements:
    • Computer expertise,  Software applications (Microsoft Excel, Word, SAP)
    • Strong communication skills, verbal and written; strong organizational and accurate thoroughness is required
    • Strong organizational skills are required
    • Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere
    • French and Spanish preferred  
     

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    Newell Rubbermaid and its Business Units are Equal Opportunity Employers and comply with applicable employment laws. M/F/D/V are encouraged to apply.

    Job Category: Customer Service
    Reference Code: 0901326
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